Corrective Payments | Help Centre

[Saysa]

Last updated: 9 December 2019
Jurisdiction: ALL
Resources: Help Card

Overview

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The corrective payment process has been streamlined so that corrective instructions can now be edited, signed, and processed securely from within the PEXA Exchange platform.

If a corrective payment is required for a settlement, PEXA will initiate the corrective payment process from within the platform. A notification will be displayed to users of the responsible subscriber informing them that action is required on their part to correct the payment particulars. Users with the Corrective Payments permission enabled can access specific transactions, enter the correct transaction details, and submit the changes to PEXA. Once submitted, PEXA will review and process the new instructions as required.

Corrective Payments dashboard

A new Corrective Payments dashboard lets you view pending, processing, and completed payments. This dashboard is enabled only to users who have the Corrective Payments permission.

Tabs

Your actions—tab

This tab lists all payments that require action from you.

The Status column indicates the status of the new payment:

• Action Required: A financial institution or biller has rejected a payment based on details your subscriber provided. Please provide amended details.
• Ready to Sign: Changes to the payment details have been saved. If you have the Corrective Signing permission, please sign to submit them for further processing.

The available actions for the payment are:

• Edit: Subscribers with Corrective permission can view and edit corrective changes.
• Edit and Sign: Subscribers with Corrective Signing permission and a valid digital certificate can view, edit, and sign off on corrective changes.

Depending on your permission level, you may Edit and/or Sign the amended details for the payment via the cog in the Actions column.

PEXA processing—tab

This tab shows all payment directions that have been signed and submitted. The possible statuses are Submitted, Accepted, or Processing.

Completed—tab

Payments will progress to this tab once PEXA has forwarded them to the relevant financial institution for clearance.

Steps

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In this section:

• Assign corrective permission to users
• Manage corrective payment notifications
• Make corrective changes

Assign corrective permission to users

Only a Subscriber Manager or Subscriber Administrator can enable Corrective Payments permissions for users.

1. As Subscriber Manager or Subscriber Administrator, navigate to Administrator Tools > Manage Users.
2. Select Cog > Edit against the user to whom you want to assign corrective permission.
3. Under Profile Setup > Permissions, enable Corrective Payment permission for this user:
   • To enable Corrective payment permission, select the Corrective Payments check box.
     Users with Corrective payment permission can view and edit corrective changes.
   • To enable Corrective signing permission, select the following check boxes:
     • Signer - financial settlement
     • Corrective Payment
     • Signer - corrective payment

     Users with Corrective signing permission and a valid digital certificate can view, edit, and sign amendments to payments.

     
     
     
     

4. Save the changes.

RESULT: If corrective permission has been enabled for you, you’ll be able to see the Corrective Payments link on the left-hand navigation.

Manage corrective payment notifications

When corrective payment email notification is enabled, the user will receive an email notification whenever a new Corrective Payment task is assigned to them.

By default, email notification for Corrective Payments is turned on for each user. However, a Subscriber Manager or Subscriber Administrator can change this setting at any time.

1. As Subscriber Manager or Subscriber Administrator, navigate to Administrator Tools > Manage Users.
2. Select the Edit button next to a user.
3. Under Profile Setup > Permissions, select the Corrective Payment and Notification Email check boxes.
4. Save the changes.
   
   RESULT: The selected user now has email notification enabled. To disable email notification, deselect the Notification email check box.

Make corrective changes

1. Click Corrective Payments on the left-hand navigation menu.
2. On the Your actions tab, select Cog > Edit against the line item you wish to edit.
3. In the New Destination Account Details section, amend the account details as required.

   
   
   
   

4. Confirm the changes. You’ll be required to re-enter the account number.
5. Depending on your permission level, you may either click:
   • Save to save the corrective changes.
   • Save & Sign to save and confirm the corrective changes.

   
   

RESULT: Once the new payment details have been confirmed and signed, PEXA will review and process the changes as required. The payment will progress to the Completed tab once the payment has cleared.