Please find information on discharge authority preferences for financial institutions listed below.
- ANZ
-
Channels (PEXA Transaction)
Email Address
Form can be accessed from
- BOQ
-
Channels (PEXA Transaction)
Email Address
- BCSC.Pexaoutgoingreleases@boq.com.au
Form can be accessed from
- Form provided by BOQ /VMA Lender – Uploaded to Doc Hub
- CBA - RETAIL
-
Channels (PEXA Transaction)
Email Address
Form can be accessed from
- CREDIT UNION AUSTRALIA
-
Channels (PEXA Transaction)
Email Address
- N/A To be provided via Doc Hub ONLY
Form can be accessed from
- Form provided: - By CUA Lender, - Uploaded to Doc Hub (blank copy provided in all instances)
- P&N BANK
-
Channels (PEXA Transaction)
- No online form, Customer/Broker notifies P&N Bank of discharge, P&N follow up with the customer
Email Address
- securities1@pnbank.com.au
Form can be accessed from
- RAMS
-
Channels (PEXA Transaction)
Email Address
- Full_Discharge_Enquiry@ramsservices.com.au – enquiries & bookings
Form can be accessed from
- By contacting RAMS on 13 7267
- St George (Including bank of sa & bank of melbourne)- Retail
-
Channels (PEXA Transaction)
- Email or Doc Hub (Upload DA in PEXA)
Email Address
- mortgagesecurityvariations@stgeorge.com.au
- mortgagesecurityvariations@bankofsa.com.au
- mortgagesecurityvariations@bankofmelbourne.com.au
Form can be accessed from
As an Incoming Mortagagee, the DA is generally sent at
- During Assessment phase- prior to Customer Loan Doc Prep
As the Outgoing Mortagagee, the trigger for discharge process is
- Receipt of the DA via email noted in email address section AND PEXA Invitation for related property
SLA for processing DA
- Minimum 10 working days from receipt of DA and PEXA Invitation for related property (require both for processing and cannot complete one without the other)
- Complex Variations may require longer
Other information/Requirements
- 1. Refer to the customers Loan Statement as Westpac may appear as Mortgagee on Title, and be a St George/Bank of SA/Bank Of Melbourne originated debt
- 2. DAs uploaded into Doc Hub do not currently trigger our assessment process. We rely upon the form being received, indexed & sent to our Discharge Team for assessment.
- 3. This email address links directly into our business system where the forms are indexed & directed to our Discharge Team for assessment. This is not an email address that is manned or responded to.
- 4. Private Bank and Business Customers should refer directly to their Business Relationship Manager
- 5. Whilst we have FMS acting for Incoming Mortgagee, Discharges are completed in house and FMS do not have visibility of these requests
Note: St George (Bank of SA & Bank of Melbourne) Transfer Checklist can be found here.
- TEACHERS MUTUAL BANK LIMITED
-
Channels (PEXA Transaction)
- Email or Doc Hub (upload DA form in PEXA)
Email Address
- Security.variation@tmbank.com.au
Form can be accessed from
- WESTPAC – RETAIL
-
Channels (PEXA Transaction)
Email Address
- securityvariations@mortgage.westpac.com.au
Form can be accessed from
- BANKWEST
-
Channels (PEXA Transaction)
Email Address
Form can be accessed from
- Contacting Bankwest directly
