Recently, Mozilla have released a new version of their Firefox browser (version 57.0), called Quantum.
The changes made in this update are significant, and includes changes to how the browser works with installations on your computer used to support signing in PEXA.
This includes Java, and some add-ons from the Firefox Store, which are no longer compatible.
This means that if you have previously used Mozilla Firefox when signing in PEXA, and are now using version 57.0 or above, you will not be able to sign. Click here to check what version you are using.
Our IT team are working on updating our programs/add-ons to be compatible with this new browser, but in the interim, you will need to sign using another browser (Google Chrome or Internet Explorer).
To get your new browser set up to sign, please visit this page and follow the steps for the alternative browser you have chosen.
We will keep you updated with the progress of signing in this new version of Mozilla Firefox. Hopefully we should be able to let you know that you can revert back to using Firefox in the New Year.
