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In PEXA, it is the responsibility of all Subscribers to verify the identity of the client(s) they represent.
Practitioners have two options:
Complete your client VOI yourself; or
Use an agent (such as ZipID or Australia Post) to complete the VOI
Please note that if you wish to use Australia Post to complete your client VOI, you will need to complete this Australia Post form.
For more information about our VOI agents, click the links below:
Further details on practitioner responsibilities regarding client VOI can be found in the Model Participation Rules on the ARNECC website.
Australian citizens and residents who are overseas must have their identity verified at an Australian Consular Office in accordance with the Model Participation Rules.
Note: Category 5 documents (MPR Version 3) cannot be used for VOI in a foreign country.
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