on 09-05-2018 04:21 PM
Hi, a practitioner couldn't enter the 10 digit member/account number for a Laboratories Credit Union account as the Destination for Vendors Funds is limited to 9 digits. The result was the funds weren't paid into the account and corrective payment form required. Can PEXA make an allowance for these account numbers?
on 17-05-2018 02:42 PM
Are you able to confirm whether there were leading zeros in front of the account number?
The reason I ask is because we've conformed to validation as per the major financial institutions, which only allow nine digit account numbers (aligning to their Internet Banking channels).
on 05-06-2019 04:13 PM
Hi Doug. If there are zero's leading do you drop them off to fit in the account number? Thanks
on 05-06-2019 04:44 PM
Hey @Morvanna ,
If the account number entered is 10 digits and the account number starts with a zero, then PEXA will automatically remove the zero from the line item and save the account number with 9 digits.
E.g. If the account number entered was 0012345678, then 012345678 is saved as the account number in PEXA.