on 16-04-2019 11:47 AM
I've had previous issues with double payments to Council and Water, whereas when we call up Council after settlement request for a refund as payment made via BPAY, they ask for a BPAY reference/receipt number.
I have advised that its conducted via PEXA Work Space, and seems there are no payment receipts, they were reluctant to assist the refund.
Is there a tab for BPAY receipts on the Work space? Or are we able to create one?
on 17-04-2019 08:05 PM
Same here. But have been lucky to date (fingers crossed) by sending them a snippet (windows snipping tool) of the Destination payment line show BPay details and amount, along with an explanation of what PEXA is since they usually claim to have never heard of it!
Would be great if there was auto-generated remittance advice on EFT and BPAY line items enclosing the receipt details. HINT | HINT
on 17-08-2021 11:52 AM
It would be fantastic if we could be issued with payment receipts for BPay and EFT payments so we can know that we have done everything correctly - is this in the pipeline to happen?