on 30-08-2018 04:16 PM
Can I please recommend a feature for when entering destination items which requests the subscriber to enter the reference for BPAY details etc on two separate occasions. If the details are entered correctly on both occasions, it will allow you to save the line item. If the details you entered are incorrect and don't match, it will have you enter the number again until they have been entered correctly twice. This removes the room for error especially with BPAY references that are over 20 characters long. Thank you.
on 30-08-2018 07:55 PM
Great recommendation. We'll look into this idea a bit further as a solution to help ensure the account or Bpay details are entered correctly for destination line items.
Thanks for taking the time to send your feedback in, much appreciated.
on 18-02-2019 01:50 PM
Just wondering if there is a process for line item destinations eg: BPay or Third Party that have been incorrectly imputed with the reference number or account number being incorrect and the matter has settled.
on 18-02-2019 01:57 PM
Unlike a bank transfer, my understanding is that with a BPAY transfer, if the reference number (as opposed to the BPAY number) is incorrect, the transfer will still occur - bank transfers generally bounce if the account # is not correct as the BSB is not associated with that account generally.
I expect the way to resolve is with the relevant institution quoting the mistaken reference number and the correct reference number and they should be able to re-allocate the amount to the correct account.