on 24-05-2018 05:02 PM
When acting for a Proprietor on Title, we recently noticed in our worskpace tasks that the Transfer required us to 'complete'.
When attempting to complete the document we came across the message 'The selected land titles are not eligible for Part Tenancy Transfer'.
Thanks to the PEXA's community feedback, we determined that this is a new functionality as part of Release 8 and is resolved by linking the Transfer document with the stamp duty assessment.
As this issue can only be resolved by the party acting for the Incoming Proprietor, it is confusing for this task to appear in the Proprietor on Title's workspace. Tasks should be limited to the workspace of the party who is required to resolve the issue, not other parties to the workspace. We just spent half an hour attempting to resolve an issue, which was not our issue to resolve.
Considering this is a new function in the latest Release, perhaps the resolution for the Transfer error message could be included in the in-platform guidance section.
on 25-05-2018 10:57 AM
Thanks for the feedback and suggestion. We'll add some guidance in PEXA.
We'll also look into the task to make sure it's appearing correctly.