on 24-08-2017 04:51 PM
When inviting another party into a workspace the invitation should contain enough information for that party so that when they receive the invitation they know what matter it is for. If you do not complete the invite with any (or enough) information, the party receiving the invite may waste valuable time searching for the correct matter or even worse, decline the invite!
See below a helpful guide to what you can put into your invites!
Sending an invite to a Proprietor on Title
Sending an invite to an Incoming Proprietor
Sending an invite to a Mortgagee on Title
Sending an invite to an Incoming Mortgagee
on 05-10-2017 07:20 PM
Very good suggestions. Unfortunately, in my experience, few practitioners are adding the suggested information to Notes.
Is there any way PEXA can encourage this behaviour (via required input fields/boxes)?
on 11-10-2017 01:59 PM
Yes, we could look into putting in some more optional fields to help in the acceptance of the invitation...From your perspective, what specifically would you be looking for that would help fast track how you process the invitations?
on 11-10-2017 05:56 PM
No more optional fields needed.
However, for invites to Incoming Proprietor the Notes should at a minimum include the buyer's name. This should be a required field.
In the absence of anything in Notes all we have access to is C/T details. We then have to search the registry to find out the Proprietors name/s so we can join the dots to find out the buyer's name/s. The same probably applies to invites to the OP.
I had to ring support this morning because (after an invite from Incoming Proprietor) I could not see or create Outgoing Proprietor Client profiles. Turns out that when creating the workspace the OP did not request Land Title info. Once I did, the system created the Client profiles that I could then represent.
Would be better if Land Title info was requested/uploaded automatically when WS is created. I know this costs PEXA money on workspaces that get abandoned, but its inefficient for practitioners to work out why something isn't working when the answer is not obvious!
on 13-10-2017 09:43 AM
Awesome feedback, thanks.
Ok, I'll gather the product owners together and start the discussion on how we might be able to improve the invitations.
For invites to Incoming Proprietor, the invitation should at a minimum include the buyer's name. This should be a required field.
And on your note, around the workspace without Land Title information, that is a great example of how we can improve the solution with some better on screen messaging, to all parties of the workspace. This would also help avoid any requirement for you to call support. I'll look into this a bit further. Again, great feedback, thank you for taking the time.
on 27-10-2017 02:25 PM
So far we have been inviting the other solicitor in. As to the bank we have been going the route of sending the signed client authority through their email system the old paper way. Is this step now to be eliminated?
on 27-10-2017 02:59 PM
Yes, you can look into eliminating that step from your process. There is no requirement to send your client authority form to any other party, it is a part of your client file. Once it has been completed, keep it on file and do not send it to the Land Registry or the bank.
I hope this helps.
on 30-10-2017 09:22 AM
I just wanted to clarify the authority that you are talking about?
Client Authority Form - Is a form that is signed by your client giving you the authority to sign Titles Office documents, either in paper or on PEXA, on their behalf. This is a document between yourself and your client which can be kept on file.
Discharge/Release Authority - Is a form that is signed by the Borrowers and given to their bank/lender to initiate the Discharge of Mortgage process. The Discharge Authority form is required to be sent to the Lender regardless of a paper settlement or PEXA settlement.
I hope this answers your question.
30-10-2017 08:15 PM - edited 30-10-2017 08:24 PM
One Tip I have found; Is after clicking on "Add Another Participant" (labeled 1. in the picture) I then have to use the keyboard to TAB into the Participant field (labeled 2.) rather than click straight in that field, otherwise, that name entry (typing) will not work.
Another workaround is to move the focus away from that tab/window and back again before typing in that additional 'Participant' field entry will work.
on 31-10-2017 12:52 PM
Thanks for letting us know.........and for the workaround. I will see if we can have a look at that.