New hotline number for settlements occurring on that day only which will be answered within 10 mins
The conversation button in PEXA does not work because the banks don't appear to be monitoring work spaces even though it is settlement day. A hotline number where you remain on hold for an eternity is also not good enough when the settlement time slot keeps rolling over. Imagine if we did not accept the settlement date until one hour after the proposed settlement time? We would be called negligent, incompetent and irresponsible. It's simply not good enough. In this day and age why is it so hard for banks to do what they need to do so the system can work smoothly. If they don't have enough staff, well employ some. I am wasting my valuable time chasing up banks to do what they are suppose to do and the clients get cranky with me because I can't give them an explanation as to why their matter has not settled because there's nothing coming back from the banks. Maybe there should be a penalty imposed on the banks when they don't meet their own targets, ie $20 paid to the customer every time settlement is delayed because the bank is not being proactive or, if they are being proactive, failing to communicate this with the other party.