on 19-12-2016 11:22 AM
Our Discharges team manually create a destination for the PEXA service fees payable by our institution for each workspace. Would it be possible to create the functionality for this to be automated in some way? Perhaps by ticking an "add PEXA service fees to destinations" box on the fee schedule, and then we just have to satisfy the destination account details? Or, at least have some fields pre-populated when creating in the destinations manually? e.g. could "PEXA Service Fee" be available in the category selection, and when chosen the amount could auto-populate based on the value in the fee schedule, because then the User would only be required to satisfy the destination account details.
on 17-07-2018 04:13 PM
Something seems to have changed with PEXA Service Fees lately. We have a refinance where all the documents are either signed or prepared, and we even have the payout figure for tomorrow and the Lodgement Fees, yet the PEXA Service Fees have yet to populate (and there is no mention in the fees tab).
Earlier today I had a TAC which I answered to proceed with settlement but then the PEXA Service Fees disappeared from the Settlement Schedule making it unbalanced. The only way we could get them back was to unsign and re-sign one of our documents.
I always understood the PEXA Service and Lodgement Fees populated when ALL documents attain a prepared status?
on 18-07-2018 11:44 AM
Just spoke to our Settlement team about this, turns out they're already onto it and are investigating as a priority with a view to resolving in the next maintenance release which is planned for next weekend.
01-08-2018 08:49 AM - edited 01-08-2018 08:53 AM
I still have this problem of PEXA Service Fees disappearing from the settlement schedule. I have a refinance today and the schedule was balanced last night. This morning the PEXA Service fees (both of them) have disappeared, and with these Lenders there should be both fees.
@TJ You said there was going to be a fix 2 weeks ago. What's the latest.
on 01-08-2018 10:42 AM
I just checked in with them - they do have an update!
In their own words: "Well after 2 weeks of analysis and banging our heads we have found the issue and fixed it."
Sounds like it must've been a doozy. They're about to start testing it this morning, testing should be completed by the end of this week and if all goes well it should be deployed as an emergency fix next week.
I'll let you know if anything changes.
on 01-08-2018 10:55 AM
If your workspace is currently missing PEXA Fees, these should re-populate when all documents are signed in the lodgement case and your Lodgement Bar on the workspace Summary is sitting at 'Ready'.
on 12-08-2018 08:02 AM
So it's the morning of settlement. Westpac have entered their payout figure but have yet to sign the Discharge. The result is I have to add the PEXA Service fee to obtain the correct settlement figure - whilst trying to remember if Westpac pay their PEXA Service Fee or not. Yes I could wait until they sign their Discharge but I also have 9 other settlements to organise for today, and I have to order the source funds.
What I'm saying is that this issue needs to be fixed!