on 02-01-2019 10:41 AM
Would it be possible for OFI's to include account numbers of the loans being repaid in the Destinations tab so when multiple accounts are being repaid we can ensure we are repaying the correct accounts at settlement as per our special conditions on our loan contract, just a thought
on 24-01-2019 04:46 PM
We are always keen to get suggestions on how to make the Refinance process more efficient.
Can you provide some more information, perhaps an example, of the current issue?
I understand it as: A new Lender provides finance on the condition that specific existing loans are paid out. Currently, all the new Lender can see in the FSS is loan payout amount/s, but no details as to the accounts to which the funds will be directed. Therefore, they can't ensure the conditions of the loan have been met.
There maybe some privacy issues in relation to making account details from an OFI visible to a new Lender in a workspace, but with your confirmation that I have understood the requirement/scenario, we'll provide feedback on feasibility of the change you've suggested.
on 03-02-2019 10:58 AM
I agree with Vanessa, this would be a great tool. Acting for an incoming mortgagee I often have conditions on my loan that certain loans are repaid but I cannot identify these from the workspace. I understand the privacy issue so perhaps showing the last 3 digits of the account number could solve that.
12-02-2019 10:39 AM - edited 12-02-2019 10:39 AM
Thank you for the great suggestion on how to make the Refinance process more efficient.
We have taken this on board and will prioritise it to get done as soon as we can. We will keep you posted.
Your feedback is important to us so please keep them coming.