06-11-2018 03:47 PM - edited 06-11-2018 04:07 PM
Unread Conversation Count is not currently visible next to the Unread Conversations heading on the left:
You will now have to enter into the unread conversations by clicking on Unread Conversations (highlighted in green above) to check the count as pictured below:
on 07-11-2018 11:23 AM
Thanks for the instructions Tamara.
I've spoken with the PEXA Product team. The unread conversation counter has been removed from the Dashbaord as PEXA believe it's impacting performance (ie. speed to load the page), in particular for those with a larger number of unread conversations because those members deal with a larger volume of daily transactions. There is a possibility of placing the Unread Conversation Counter back on the Dashboard for only practitioners. The PEXA team is monitoring performance this week.
Thoughts and feedback from the community is welcome. You can view the Unread Conversations Counter by clicking through into the Conversations tab.
on 11-12-2018 05:32 PM
Hi @AnnaHardie, did the conversation counter end up being turned back on for Practitioners? We would like it back if possible smileyhappy: Thank you
on 12-12-2018 11:26 AM
This is certainly popular! The Performance Team are currently testing a potential fix to ensure optimal performance (speed to load) is delivered to all members across the network.
We can assure members that this is a priority and that we can listening to their feedback to get this back as soon as possible.
Apologies for the workaround solution at the moment. We're hoping to get it back as soon as possible, thanks for your understanding
on 17-12-2018 03:22 PM
Unfortunately we don't have a time frame we can commit to. However the potential fix is being tested. For now, you'll need to keep clicking into the unread conversations tab to find the number.
Apologies, we understand that this is not ideal and hope to return it soon.
on 22-09-2020 04:37 PM
I know this is an old thread, but so far there hasn't been any change to this point, which I believe is something many practitioners want.
It's now been almost two years since the last reply to this question, so surely optimisations have been possible in this time?
Otherwise, even if it's not feasible to offer a counter of the exact number of unread messages, would it at least be possible to add just an indicator that there ARE unread messages? As mentioned, most practitioners wouldn't have a huge number of unread messages, so just indicating that something is there without having to poll the exact number is likely to be 80% helpful to the majority, who don't want to have to click in to that screen just to see if there's anything that needs their attention.