Hi I have now settled about 17 deals using the Pexa platform and love it.
Yesterday i had to contact support and i did this via the telephone which i found to be slow i waited 10 minutes to get through to someone i understand that this can happen but is none the less frustrating.
I have used the email service also which works well however i was thinking that if i could start a conversation via my workspace direct to support this would save me time as i would not have to change programs or enter details of the dealing i am having the issue with.
I've forwarded your recommendation through to our Support team to review.
Currently, we've installed an online chat within our on-boarding pages of our website, and this has been received quite well with our customers who are going through the registration process.
I'll ensure we review the possibilities of an in-line chat or conversation tool in the PEXA system. I do very much agree, it would help with a direct connection with support, saving time and reducing the requirement to enter details of the dealing.