20-03-2020 04:08 PM - edited 20-03-2020 04:15 PM
The Duties branch of Revenue NSW has announced its plans for maintaining services during the current COVID-19 pandemic situation.
Revenue NSW - Duties & Business Continuity | COVID-19 Update
COVID-19 is a rapidly evolving situation and Revenue NSW has been actively preparing its business continuity plan. Our priority is to ensure the safety of employees, customers and stakeholders while maintaining effective business operations to support conveyancing.
Revenue NSW systems and staff play a critical role in the conveyancing process. Business continuity plans include our business support and IT Service Delivery teams working flexibly, minimising disruptions to you and your clients.
Minimising the impact to you and your clients
In the event of the COVID-19 situation evolving, we will be activating our business continuity plans. Matters lodged to Revenue NSW via mail (paper channel) will experience processing delays.
To minimise this disruption to you and your clients we recommend conveyancing and legal professionals register for, and utilise, the eDuties portal to lodge matters that can’t be processed via Electronic Duties Return (EDR).
eDuties is an online portal that allows real time, secure, digital lodgement of Duties matters with Revenue NSW. We currently have over 2000 registered users lodging complex assessments and refund applications via this service.
Click here for more information on eDuties and how to register.
Click here for more information on EDR and how to register.
For further enquiries contact Revenue NSW.