13-07-2018 09:29 AM
We've had a few questions on how to talk to consumers about the security of e-Conveyancing. Here's some talking points that might assist when having these conversations with your customers.
You can discuss your personal experience transacting through PEXA and point out that over a million transactions have taken place on the platform safely without issue or interference.
Provide your customers the assurance that your business has good cyber security measures in place and that the PEXA platform itself is incredibly secure.
You can tell your customers that as a result of the most recent events there have been extra security measures put in place by PEXA to reduce the risk of this type of fraud happening in the future.
And, of course, letting them know if it does occur, PEXA is implementing a residential sellers guarantee to cover the lost funds.
15-07-2018 07:35 AM - edited 16-07-2018 08:20 AM
I will be telling my clients NOT to provide my firm's details to their mortgagees because ALL of our communications with the mortgagee will be through the secure PEXA workspace, and not via inherently insecure email.
This will also help us to lever the banks off our backs so that they can no longer use us as unpaid labour.
Imagine, no more brokers or loan managers asking us for documents that no longer exist or for copies of contracts that they can easily collect from the borrower themselves, and no more time wasted on having to update and educate these people.
But best of all, the banks will then have to communicate direct with their borrower customers to obtain Discharge Authority forms or to arrange for top-up funds to be deposited into the loan account.
We have already noticed that when we tell a mortgagee that the Discharge Authority is their document, and therefore their problem, they leave us alone and deal direct with the borrower - as it should be.
True security comes when points of vulnerability are dealt with by those who rely on them and are therefore best placed to address them.