Join Lisa Dowie, PEXA Chief Customer Officer and Carl White, Director and CEO of CXINLAW as they discuss customer experience (CX) in the legal industry.
CXINLAW works with law firms and other legal providers to deliver the perfect client experience. In this month's 5in5, Carl shares his view of the role technology plays in CX, the importance of your staff's experience and to top it off, Carl gives some easy tips for viewers to kick start their CX journey.
If you have any CX questions for Carl, please post them below - he's ready and waiting to answer your questions.
VIEW: https://www.youtube.com/watch?v=lxsIZvxc6vk&feature=youtu.be

Previous episodes 2019