Join Lisa Dowie, PEXA Chief Customer Officer and Carl White, Director and CEO of CXINLAW as they discuss customer experience (CX) in the legal industry.
CXINLAW works with law firms and other legal providers to deliver the perfect client experience. In this month's 5in5, Carl shares his view of the role technology plays in CX, the importance of your staff's experience and to top it off, Carl gives some easy tips for viewers to kick start their CX journey.
If you have any CX questions for Carl, please post them below - he's ready and waiting to answer your questions.
VIEW: https://www.youtube.com/watch?v=lxsIZvxc6vk&feature=youtu.be
Previous episodes 2019
- Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedb....
- Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh....
- Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO
- Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens
- Episode Five: 5 in 5 with Shane Jacob, AIC National President and Marcus Price, PEXA CEO
- Episode Six: 5 in 5 with B.O.S.S Conveyancing and Sally's experience with PEXA Key
- Episode seven: 5 in 5 with HWL Ebsworth and developer client, Goldfields Group
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