5 in 5 with CXINLAW - customer experience in the legal industry

[Aoife]

Join Lisa Dowie, PEXA Chief Customer Officer and Carl White, Director and CEO of CXINLAW as they discuss customer experience (CX) in the legal industry.

CXINLAW works with law firms and other legal providers to deliver the perfect client experience. In this month's 5in5, Carl shares his view of the role technology plays in CX, the importance of your staff's experience and to top it off, Carl gives some easy tips for viewers to kick start their CX journey.

If you have any CX questions for Carl, please post them below - he's ready and waiting to answer your questions.

VIEW: https://www.youtube.com/watch?v=lxsIZvxc6vk&feature=youtu.be 

Previous episodes 2019

• Episode One: Nick Karolidis and Marcus discuss common themes raised through PEXA’s in-platform feedb....
• Episode Two: Sarah Rizk, Partner at Thomson Geer speaks with Marcus and PEXA Project’s expert, @Josh....
• Episode Three: 5 in 5 with Jyh Gusew, Community Superuser and Marcus Price, PEXA CEO
• Episode Four: 5 in 5 with Hunt & Hunt Lawyers featuring NAB and Gadens
• Episode Five: 5 in 5 with Shane Jacob, AIC National President and Marcus Price, PEXA CEO
• Episode Six: 5 in 5 with B.O.S.S Conveyancing and Sally's experience with PEXA Key
• Episode seven: 5 in 5 with HWL Ebsworth and developer client, Goldfields Group

[CarlWhite]

Thanks for watching! 

I'm here to answer any questions that occurred to you during this conversation with Lisa. 

Tell us how PEXA has improved your service delivery and clients' experience ("CX") or how your team is focusing on CX more broadly as a goal. 

[DMc]

Hi @CarlWhite 

In the process of building CX perhaps you could explain who you are, and what makes you an expert in Customer eXperience (CX).

One tip I could offer, as a customer would be to complete your profile details and give some personable background, so people can see who you are (as a person- not your company or where you work) and lay down a foundation of some person-person trust interaction, towards starting that conversation, need to start with basic interaction before you progress to business/marriage proposal...

Complete your profile towards building trust.

Looking forward to hearing more about CX.