Hi there,
We’re approaching the traditionally busy end of year period for our industry and we know it’s likely you have a high number of transactions to be settled before you spend time with your loved ones these holidays).
As we prepare to navigate the coming weeks, we’d encourage you to keep three key things in mind:
Be Early
Where possible, we recommend you progress your Workspaces as early as possible. This includes:
- Sending Workspace invitations early, at least 10+ days out from settlement
- Finalising the source funds required for settlement 5+ days out, ensuring they are cleared 3+ days out if using the PEXA Source Account
- Finalising Payment Directions at least 24 hours prior to settlement
Tip: 12pm and 2pm AEDT are popular time slots for settlement – consider selecting a different time.
Be Safe
Please remain vigilant at this time. Our Security team has provided the below guidance:
- PEXA will only ever contact you from email addresses ending in "@pexa.com.au"
- Avoid email for the exchange of sensitive information
- Use PEXA Key to securely transfer trust and bank account details
Be Kind
It’s been a challenging year, but we’re nearing the finish line. It’s important to remember we’re all working towards the same goal – supporting buyers and sellers, so I encourage you to be supportive of your Workspace colleagues and the PEXA Support Centre team.
Keep an eye out for a notice about holiday period operating hours from industry bodies across the states later this month. If you require any assistance, please reach out to your PEXA representative.