Hi Community,
You may be aware that 12 months ago, PEXA introduced Peer Ratings to the network. As part of this, upon completing a PEXA transaction, you may be prompted to provide some feedback on how easy you found that transaction to complete. The short survey involves giving the parties you worked with on that transaction a score between 0-10, to rate how satisfied you were in working with them. These scores contribute to their overall Peer Rating.
Ultimately, we’re all focused on common goals – to facilitate settlements that are executed seamlessly and to deliver the best outcomes for home-buyer and seller clients. Peer ratings are being championed by PEXA to reward those firms who are exhibiting the values and behaviours that contribute to an optimum experience for all.
How do I achieve a high Peer Rating?
Peer Ratings are all about working together with your colleagues. Here are some tips on how to achieve a strong score:
- Communicate: ensure your peers are up-to-speed with settlement progression – the conversation tool in the Workspace is one way you can do that.
- Transfer Guidelines: these are designed to encourage a smooth settlement for all. Through member feedback, we’ve identified Total Funds Required to Settle (G11) and Payment Directions (G17) as major pain points for all parties. Keep an eye on these two guidelines in particular.
- Support: one of the best aspects of working digitally is the collaboration possible, especially in the current environment we’re in #togetherapart. Seeing firms go above and beyond to support one another is incredibly uplifting!
Where can I find my Peer Rating?
Your Peer Rating is now available in PEXA Plus - simply click on your name in the top right-hand corner of the screen, and you'll see a drop-down box with your Peer Rating, as well as the number of times you have been rated by your peers:
Note: You'll only see your Peer Rating if you have received at least 3 ratings from your peers. Additionally, to protect the privacy of our PEXA members, you'll only see the average rating, not each individual rating provided by another firm.
Recognising our top performers
PEXA has recently launched a recognition program that celebrates the firms that have been identified as leaders by their peers. Each quarter, we’ll announce the top ranking firms by Peer Rating. These members will be awarded a certificate to recognise their achievement.
Here is the full list of our inaugural winners and a few happy snaps of them receiving their certificates - congratulations!
- BROWN & PROUDFOOT LAWYERS (VIC)
- BYTHERULES CONVEYANCING (QLD)
- COLIN BIGGERS & PAISLEY (National)
- DOMAIN LEGAL (NSW)
- DUFFY ELLIOTT LAWYERS (NSW)
- HWL EBSWORTH LAWYERS (National)
- KEY CONVEYANCING SERVICES PTY LTD (SA)
- KEYPOINT LAW (VIC)
- ROBERTSON HYETTS (VIC)
- SARGEANTS GLEN EIRA & MONASH (VIC)
We encourage you to keep an eye out for the next set of Peer-to-Peer awards and if you have any questions, please reach out to us.
Kind regards,
Emma Wu
Head of Member Experience