Whether you’re working from home or overseas, we recommend the following when using PEXA outside the office.
Take your laptop
When using PEXA outside of your usual environment, we recommend you use your own device because:
Unfamiliar devices, such as a hotel’s computer, might not havethe level of virus protection necessary to comply with PEXA’s Subscriber Security Policy to protect you and your clients.
Your own device should already have signing software downloaded, an unfamiliar device will not. As a result, you’ll have to download and install the software onto the new device – which may not have the correct level of protection.
2. Do not use public WiFi
We recommend you use your mobile as a hotspot (or purchase a 4G mobile router). This will provide you with a safer connection online.Check with your mobile carrier as data roaming charges from mobile devices may apply.
Public WiFi– whether it’s at your hotel or at McDonalds - is easily compromised by hackers and your personal information can be obtained.
Disconnect your DigiCert from your computer when no longer accessing PEXA
Do not leave it unattended or in a public place
Keep it in a secure, lockable location (unless you are taking it with you)
4. Use MFA via the smartphone app
Multi-factor authentication (MFA) via PingID gives PEXA Members an extra layer of security as theyare required to provide both a password and a one-time passcode when logging into PEXA.
When out of the office or overseas, the PingID smartphone app works best as it provides the code instantly. A code via SMScan sometimes be delayed if your mobile phone service is limited or disrupted.Further, if you’re travelling overseas and have not enabled roaming, you’ll still receive your authentication code if your phone isconnected to the internet.
5. Getting help while you’re away
PEXA Support Centre is available by phone on 1300 054 515 between 8.30am – 8.00pm AEST/DT. You can also e-mail the team at firstname.lastname@example.org. If you e-mail outside of operating hours the team will respondthe following business day.The e-Conveyancing Community is another excellent resource you can access for help online via email@example.com.