PEXA Key FAQs - Inviting buyers/sellers to use the PEXA Key app

PEXA Key FAQs - Inviting buyers/sellers to use the PEXA Key app

Below you'll find answers to questions relating to "Inviting buyers/sellers to PEXA Key" from the PEXA Key webinar run on February 19th.

FAQs on specific topics:

Short videos on what the client sees in the app below:

You can also ask any further questions on PEXA Key in the PEXA Key discussion forum.

Who is PEXA Key available to?

The PEXA Key app can only be downloaded by buyers and sellers who have been invited by their practitioner.

FAQs - Downloading and registering for PEXA Key

is there an additional cost to use PEXA Key?: No, there is no cost to practitioners or buyers/sellers. PEXA Key is free for clients to download.

is pexa key mandatory?: No it is not mandatory. We just recommend it in circumstances where it is appropriate, given the security benefits.

how much personal information do clients have to give in order to use the app?: Your clients do not need to provide any details to download the app, however they will need to provide their email address and phone number to register with PEXA Key. These details must match the email address and phone number you entered when you sent out the invitation.

what happens if there is more than one client as purchaser or vendor?: You can invite each person individually in the participants screen. You would send an individual invitation per client.

if i have a simultaneous sale and purchase, does the client have to download pexa key twice?: No, not at all. For each of the workspaces, invite your client to use PEXA Key from the participants screen. Once your client has downloaded the app, both properties will show in the app screen and they will receive separate tasks for each.

do practitioners need to download the app?: No, PEXA Key is only for your clients. Your firm does not need to register or download the app.

what happens if the settlement date changes?: The date and time will update in the app to show the new settlement date automatically. You will not need to resend an invitation to your clients.

do we have to send an invitation to pexa key when we first set up the workspace, or can we do it at ...: You can invite a client anytime during the transaction. To do this after you have created the party, you will need to edit the party, tick the PEXA Key checkbox and enter your clients phone number and email address.

Is pexa key available for companies?: Yes. You can send a PEXA Key invitation when representing an individual or organisation.

Can I resend a PEXA Key invitation if my client's details have changed?: Yes, if a client's phone number or email address needs to be updated, you will need to resend a PEXA Key invitation. To do so, you will need to withdraw party representation via the Participants screen and then create the party again and enter the correct details. Note: The invitation cannot be resent be editing the Party Details.

is pexa key transaction specific or client specific?: The PEXA Key app is tied to the client. When you send them an invitation to PEXA Key from the workspace they will have access to see that particular property. If they have multiple properties you can invite them to view those also as well as receive any bank detail tasks you ask them to complete.

does the client see anything to do with the workspace: No, the client will only see settlement date and the settlement time with an "after" period. A client does not see any conversations or any other information from the workspace.

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