Community home
Menu
  • PEXA Certified Expand

    PEXA Certified

    This program will give you an introduction to PEXA, how it works and how it can help you transform your business processes.

    Discover More
    • Getting Business Ready
    • System Set Up
    • Transacting in PEXA
  • Help Centre Expand

    Help Centre

    Here you’ll find more than 230 help articles and videos to assist you.

    Discover More
    • Help Articles
    • Help Videos/PEXA TV
    • PEXA Interactive Demos
    • FAQs
    • Ask a Question
    • PEXA Certified
  • Ask a Question
  • Share your Experience
  • Raise an Idea
  • Blogs Expand

    Read the latest in our blogs.

    Keep up to date with the latest PEXA product releases, and read up on the property blog.

    Discover more
    • Community Blog
    • The Property Blog
    • Security Updates
    • PEXA Product Releases
    • Announcements | Outages etc
    • The Bank Blog
    • Workspaces
      Community
      Register
      Log in
    Apps menu
  • Register / Login

Community Home
Register / Login

PEXA Tracker Troubleshooting

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community
  • :
  • PEXA Tracker
  • :
  • PEXA Tracker Articles
  • :
  • PEXA Tracker Troubleshooting

PEXA Tracker Troubleshooting

Reply
Topic Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic
Jai
Jai Star Employee
Star Employee
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Highlight
  • Print
  • Email to a Friend
  • Report Inappropriate Content

on ‎25-03-2021 03:01 PM - last edited on ‎25-03-2021 05:55 PM by Community Manager IsaacK Community Manager

on ‎25-03-2021 03:01 PM - last edited on ‎25-03-2021 05:55 PM by Community Manager IsaacK Community Manager

PEXA Tracker Troubleshooting

Hi Community,

Here are some useful tips and tricks when using PEXA Tracker.

 

Why can’t I login to PEXA Tracker?

If you are not able to log in, please check that the URL is correct. Please try navigating to tracker.pexa.com.au the log in screen should look like this:pexa-tracker-login.png

 

Validate that you are logging in with the correct email address. To do this check your email for a welcome email from PEXA Tracker. Your login email will be the same email address that is in the “to” field.

 

If you are unable to find this email, check with your bank PEXA Tracker administrator to make sure that you have been set up on PEXA tracker.

 

I'm unable to reset my password

If you are unable to reset you password please Check that the URL is correct. To do so please navigate to tracker.pexa.com.au and select reset password. The reset password screen will looking like the following:forgot-password.png

 

Validate that you are trying to reset the correct email address. To do this check your email for a welcome email from PEXA Tracker. Your login email will be the same email address that is in the “to” field.

 

If you are unable to find this email, check with your bank PEXA Tracker administrator to make sure that you have been set up on PEXA tracker.

 

What if the Workspace I’m looking for is not appearing in the search results?

Check that the information you have entered into the search bar is correct. Alternatively, try another method of search i.e. land title instead of workspace ID.


Why can’t I login to PEXA Tracker?

If a you have forgotten your password, please click on the ‘Forgot Password’ link below the login form and follow the prompts. If you are not a registered PEXA Tracker User, you will need to contact your organisation’s PEXA Tracker Manager or Administrator.

 

The following information is useful to guide the PEXA Tracker demo video:

 

How to access PEXA Tracker

To access PEXA Tracker please navigate to Tracker.pexa.com.au and select login. The login screen will look like the following:pexa-tracker-login.png

 

How do I look up a Workspace?

Workspaces can be searched using either the land title reference, subscriber reference or Workspace ID by inputting the details into the search bar and selecting ‘Search.’ Search results should appear for any workspace containing the characters entered in the search bar.MicrosoftTeams-image (3).png

 

Workspace Information

The Workspace screen contains 3 main sections beneath the workspace search bar. To see tips about what each heading means, hover your mouse or tap over it to see explanatory information.MicrosoftTeams-image (2).png

 

Workspace Summary Panel

This section includes the Workspace reference for your organisation (eg. ‘Grant-12238MatterTFR’ in the screenshot), PEXA workspace ID number, land title reference, Workspace status, settlement date and time, transaction type, the state or jurisdiction of the title, and if it is part of a multi-lot development, the project reference.MicrosoftTeams-image (1).png

Workspace Status

In Preparation

Documents and finances are still being prepared by participants

Prepared

Documents have been prepared and are ready to be signed.  Stamp Duty verification and Lodgement verification are successful

Ready

All documents have been digitally signed by the required parties and lodgement verification is successful

Settling

Documents are being lodged with the land registry and financial settlement has been initiated

Settled

Documents are lodged with the land registry and financial settlement is complete

 

Activity panel

Just below the Workspace information panel, key activities are listed with a row for each participant. The participant’s role in the settlement is followed by their subscriber name (their organisation), whether or not they have accepted the settlement time, the documents they are required to sign along with their status, and whether or not they have signed the Financial Settlement Statement. To give clarity to what each participant should focus on, extra information is included with many of the ‘not signed’ statuses.activity panel.png

 

Outstanding Invitations

The final section of the Workspace page shows participants who have been invited, but have not yet joined, the Workspace.MicrosoftTeams-image.png

 

Category:
  • Troubleshooting
0 Likes
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
PEXA

|

Facebook Twitter LinkedIn
  • Support
  • Privacy Policy
  • Terms of Service