Security Alert | Fraudulent calls related to PEXA Key
PEXA would like to advise that we have reported instances of malicious parties, purporting to be from PEXA, reaching out to members and their clients via telephone.
In these cases, the caller requests that the member and/or client “opt in” for financial services related to PEXA Key. Please note that PEXA does not have any such opt in or opt out functionality built into PEXA Key. PEXA Key provides three core services:
A secure channel for communicating bank account details
Notifications providing your clients with a countdown to their property settlement
Settlement tracking and ‘what to expect’ information
Any requests for account details are securely completed within the app or actioned by the practitioner within the PEXA Exchange.
Additionally, PEXA does not use or authorise any third party to contact members or their clients regarding PEXA Key or any other PEXA service.
Legitimate communications from our team will be delivered from email addresses ending in “@pexa.com.au” or via our PEXA Support Centre: 1300 084 515.
As always, do not act on any unknown phone calls, emails, text messages. If you are unsure of the caller ID, hang up and redial the number. Further, do not click on links or open attachments in any email unless you are sure of the sender’s authenticity.
If you encounter suspicious activity, email PEXA’s security team at firstname.lastname@example.org and we’ll kindly assist.