on 24-05-2019 11:42 AM - last edited a week ago by DMc
Whether you’re working from home or overseas, we recommend the following when using PEXA outside the office.
When using PEXA outside of your usual environment, we recommend you use your own device because:
2. Do not use public WiFi
We recommend you use your mobile as a hotspot (or purchase a 4G mobile router). This will provide you with a safer connection online. Check with your mobile carrier as data roaming charges from mobile devices may apply.
Public WiFi – whether it’s at your hotel or at McDonalds - is easily compromised by hackers and your personal information can be obtained.
3. Keep your DigiCert safe
4. Use MFA via the smartphone app
Multi-factor authentication (MFA) via PingID gives PEXA Members an extra layer of security as they are required to provide both a password and a one-time passcode when logging into PEXA.
When out of the office or overseas, the PingID smartphone app works best as it provides the code instantly. A code via SMS can sometimes be delayed if your mobile phone service is limited or disrupted. Further, if you’re travelling overseas and have not enabled roaming, you’ll still receive your authentication code if your phone is connected to the internet.
5. Use PEXA Key
If you’re working remotely and cannot attend face-to-face client meetings, PEXA Key provides your business with an extra layer of security when communicating bank account details and allows homebuyers and sellers to track their settlement on their phone.
Bank and trust account details are communicated via the PEXA Key app, removing the need to use email and mitigating you and your client’s risk of succumbing to phishing attacks.
For more information about PEXA Key, visit our help page.
6. Getting help while you’re away
PEXA Support Centre is available by phone on 1300 084 515 between 8.30am – 8.00pm AEST/DT. You can also e-mail the team at email@example.com. If you e-mail outside of operating hours the team will respond the following business day. The e-Conveyancing Community is another excellent resource you can access for help online via firstname.lastname@example.org.
on 14-08-2019 05:33 PM
What would you recommend as far as redundancy goes... For example, say if a practitioner office was struck by lightning which fried all the Computers, landline phone, routers on their local network and smart-phone with the Two Factor Authentication (2FA) app... hopefully, the DigiCert was not plugged in at the time too...
a week ago
Hi, I just wanted to let you know that I just googled "PEXA phone" and this post came up which contains the incorrect phone number for PEXA.
Perhaps the original poster could correct this so lots more subscribers don't contact Boating West by mistake like I did.