The introduction of e-Conveyancing has afforded industry greater flexibility in their work life; from signing in Slovakia to adopting flexible work hours.
Whether you’re working from home or overseas, we recommend the following when using PEXA outside the office.
- Take your laptop
When using PEXA outside of your usual environment, we recommend you use your own device because:
- Unfamiliar devices, such as a hotel’s computer, might not have the level of virus protection necessary to comply with PEXA’s Subscriber Security Policy to protect you and your clients.
- Your own device should already have signing software downloaded, an unfamiliar device will not. As a result, you’ll have to download and install the software onto the new device – which may not have the correct level of protection.
2. Do not use public WiFi
We recommend you use your mobile as a hotspot (or purchase a 4G mobile router). This will provide you with a safer connection online. Check with your mobile carrier as data roaming charges from mobile devices may apply.
Public WiFi – whether it’s at your hotel or at McDonalds - is easily compromised by hackers and your personal information can be obtained.
3. Keep your DigiCert safe
Ensure you pack your digital certificate (DigiCert). You’ll need it to sign in PEXA as no one else is permitted to do so on your behalf. When out of the office we recommend you:
- Disconnect your DigiCert from your computer when no longer accessing PEXA
- Do not leave it unattended or in a public place
- Keep it in a secure, lockable location (unless you are taking it with you)
4. Use MFA via the smartphone app
Multi-factor authentication (MFA) via PingID gives PEXA Members an extra layer of security as they are required to provide both a password and a one-time passcode when logging into PEXA.
When out of the office or overseas, the PingID smartphone app works best as it provides the code instantly. A code via SMS can sometimes be delayed if your mobile phone service is limited or disrupted. Further, if you’re travelling overseas and have not enabled roaming, you’ll still receive your authentication code if your phone is connected to the internet.
5. Use PEXA Key
If you’re working remotely and cannot attend face-to-face client meetings, PEXA Key provides your business with an extra layer of security when communicating bank account details and allows homebuyers and sellers to track their settlement on their phone.
Bank and trust account details are communicated via the PEXA Key app, removing the need to use email and mitigating you and your client’s risk of succumbing to phishing attacks.
For more information about PEXA Key, visit our help page.
6. Getting help while you’re away
PEXA Support Centre is available by phone on 1300 054 515 between 8.30am – 8.00pm AEST/DT. You can also e-mail the team at support@pexa.com.au. If you e-mail outside of operating hours the team will respond the following business day. The e-Conveyancing Community is another excellent resource you can access for help online via community@pexa.com.au.
