on 10-10-2018 10:32 AM
Once again I feel the need to express total dissatisfaction with the irresponsible, unhelpful, inefficient and and flippant manner in which the bank deal with conveyancing. Having to be chased on numerous occasions to sign off, having to be chased to upload source files, having to be chased to accept settlement, expecting that all other participants having nothing else to do but monitor the Workspace and the bank's performance or lack of performance. This is just the tip of the iceberg. It seems the bank are making profits by cutting service and expecting that other representatives will make sure it happens even when the matter requiring attention is not their responsibility. I understood that PEXA maintained expected service levels and that they monitored the performance or lack of performance. The whole manner of dealing with banks is totally unacceptable and action shouldf be taken. It should be taken into consideration that while a Bank may have many people who can sign when required, other participants do not. It is ludicrous that the other representative is chained to the computer so that signature can be taken care off when the bank/s finally do what is required.
Friday - last edited Friday
We totally agree and we are having the same issues.
When did we all agree to become unpaid bank employees?
We keep asking the question...so how is PEXA saving us time?
I agree - I just spent 40 minutes on the telephone to ANZ because they could not be bothered to read a one line conversation I sent at 9am this morning. They went into the workspace at 11.30am signed off and left - could not be bothered to ready ONE LINE !!! when I asked ANZ why they could not read one line I was told that they are really busy on Friday's with settlements. GUESS WHAT ? this is a busy industry. I have been busy for the last 18 years and that is not going to change !!!
When will someone - anyone from the banking industry listen to and help frontline conveyancers ?? I am not talking about meeting with our governing bodies for a bit of back slapping and hand shaking, I am talking about listening to fixing these communication and workload issues.
I invite any bank representative to come into our office and watch what happens from the conveyancing side of view with PEXA settlements and MAYBE just MAYBE we can start solving some of these issues.
I also agree. I am in the middle of a quite horrendous linked settlement. Getting absolutely no help from the bank nor the bank's rep in South Australia. No one seems to talk to the other. I have had to put off a settlement today as critical information was left to the last minute, was promised that I would hear from someone today from the Bank relating to a charge and have heard nothing as yet. Settlement was for 2pm. I sent conversations and called parties all day yesterday, what a waste of time. Now I'm getting nothing back from another bank - all I want is for them to agree to the new dates and times of settlements. Arrgghghhhhh