19-12-2018 10:17 AM - edited 19-12-2018 10:19 AM
We are currently experiencing trouble with CBA in relation to a Discharge of Mortgage, for a client's sale. The mortgage is paid in full and the client had the Discharge of Mortgage but was not aware he had to lodge. We are now involved in a linked settlement and the sale matter could be all ready to go...but of course we are waiting for CBA...for what, we are not sure...there is no pay-out figure to be calculated! So, why are CBA unable to complete their tasks???
We also, have had trouble with "Dentons", they are entering financial information including additional funds, around 20 minutes before settlement, if you are lucky! They will not reply to conversations in PEXA, emails or telephone calls.
We remember being assured by PEXA at their information seminars and Roadshows, which included bank representatives, that the banks were on board with e-conveyancing, matters would be streamlined and we would all be saving time. Who is saving time and our frustrations and stress levels are going thru the roof!
So how can PEXA claim "80% plus" "final pay-out figure entered before 10am on day of settlement" and "...there has been steady progress over the last three months"
We remember when pay-out figures were provided a couple of days prior to settlement, by fax, and prior to PEXA, we would have our settlement instructions in our city agent's collection bag, at the latest, the evening prior to settlement. Pay-out figures and funds available are now taking longer to receive. WHY?
We will admit when PEXA works it is "very very good" but when it does not work it is dreadful, and there is little support...we are now being told by PEXA support they no longer have a telephone number for ANZ only an email address...are they serious? How can they allow banks to dictate to us and them like this?
on 19-12-2018 02:01 PM
Spot on Jane. I'm having the exact same issues with ANZ Bank. It's unbelieveable how consistently poor they are.. I'm almost at the point of not acting for clients using the ANZ Bank, as every matter with them is costing me more time than it's worth.
on 19-12-2018 02:03 PM
Yes, i'm also constantly being asked by bankers for copy of the Transfer of Land, they're even threatening to delay settlement if i don't produce same lol. They haven't changed their precedent letter they fax constantly since Pexa came in. I'm amazed at how unorganised they are.