Appalling performance by Bank SA/St George yesterday
DA instructions to take surplus funds
First conversation from St George confirming they had instructions to take surplus funds
Come settlement, only put in loan payout figures.
Requested in 6 conversations for bank to take surplus funds per DA instructions - no response to any of them.
Meanwhile sat on HOLD listening to how much the bank appreciated my patience and someone would be with me soon. One hour later I gave up and 10 mins before settlement I assigned surplus funds to myself and entered bank details in accordance with DA details.
Banks need to start being accessible and following through on instructions.