on 19-05-2017 01:59 PM
Congratulations to Penny Erskine , CEO of Conveyancing Matters and her staff, for fully integrating PEXA into their offices and processes. Her firm has two offices and 15 staff, so Penny started gradually by carefully transitioning her staff to use PEXA wherever possible.
Supported by weekly visits under the PEXA Direct Program, the Conveyancers grew in confidence and were able to see the true benefits of PEXA. It was fabulous to hear Frank Graney say “I can’t believe how easy it is to get a PEXA settlement ready compared to a standard file. I will be opening as many as possible now”. Simon Gerlach said his best moment was when he rang his client to confirm settlement was complete, to have the client say “I know – I have the funds in my account already”. Renee Thomas said it was the stress free manner of dealing with the banks.
We have now trained their Administrative staff to review and open all PEXA compatible files as they come in and to send and monitor invitations.
Conveyancing Matters are now the second top transacting firm in South Australia and closing in fast on first place.
My Congratulations go to all the staff for the way they have embraced this important new tool for our industry head on. For a big firm, it can be a challenge to change systems for electronic settlement, but Conveyancing Matters have proved that the process can be easy on the staff while now reaping the rewards of the time saved on each file.
Well done guys!!
on 22-05-2017 08:43 PM
Great work @PennyErskine, you and your team are leading the way in SA. Love the quotes from the team at Conveyancing Matters, PEXperts by the sound of it. Congratulations to all involved 😀
PEXA, Chief Customer Officer
on 23-05-2017 03:50 PM
Great stuff Penny and team at Conveyancing Matters! It feels like just yesterday when you did the first online property Transfer in SA with Roger Scott. Now look at you guys!