on 15-03-2018 06:35 PM - last edited on 16-03-2018 02:23 AM by TJ
Small businesses and sole traders are the lifeblood of the conveyancing industry. It’s important to recognise the unique and challenging circumstances they can find themselves in each day, particularly in an industry where concurrent activity is hard to achieve and you must wear multiple hats, like being a business owner, marketing specialist, accountant, file manager, settlement agent and often family member.
No matter how beneficial technology is, human nature still craves human interaction. At PEXA, we recognise these unique challenges, and through PEXA Direct we can deliver a humanised service that goes beyond the transaction; especially valuable for people who work for themselves or as a small enterprise.
I met with Sandy Rollison from Sandy.K Conveyancing and discussed how she saw the transition to digital settlements and what value she derives out of PEXA Direct.
Congratulations on making the move to take your business online. How did you find the experience?
My experience with PEXA was fantastic! It is a simple, user friendly, straightforward system that easily guides you through the process. I loved that when I went home on Friday night, I knew I was ready and organised for settlement after the long weekend.
How does going digital compare with the paper-based way of settling property transactions?
The fact I can sit at my office (or anywhere for that matter) and control and monitor settlement is brilliant! I don’t have to consider additional costs with attending settlement, nor be worried about last minute panics! No parking, no traffic, no weather to worry about! I made myself a coffee, sat back and waited for it (settlement) to happen!
What’s the feedback from your team using the system? Is it user-friendly?
Very user friendly! Nothing difficult about using PEXA. Help is easily and readily available – nothing is too difficult! It is a pleasure to deal with PEXA Direct – their commitment to the systems success shines through!
Have you had any feedback from clients after transacting online?
My client (vendor) was very impressed with the speed at which the sale proceeds were accessible and visible – and obviously available!
The three main wealth classes are cash, shares and property. Consumers have had internet banking and shares trading solutions for a while now. What needs to change from now to take paper out of the equation for property transactions?
For me…nothing. I have established my new business based on the fact that the industry is going to transition fully to e-Conveyancing. It is my intention to settle as much as I can via PEXA. This is the reason I entered the industry! Bring it on!
How can e-conveyancing help grow your business to be more competitive?
E-conveyancing brings time saving – improved efficiency – greater time to build new business
reduces costs – less reliance on settlement clerks and admin staff easy to communicate and ensure you are up to date – rather than spending time on the phone on hold, risk management for clients, improved settlement times, errors can be corrected, and settlement rebooked same day.
South Australia boasts one of the best representations on participation in e-conveyancing. If you could reach out to firms who haven’t yet looked to e-conveyancing, what advice would you offer?
The ease at which you can transact will impress you, be sure to understand the benefits to you and your clients, reduces stress and pressure on settlement day, extremely time efficient.
Crystal ball gazing time. What’s your ideal future vision for your industry and clients in the digital era?
100% electronic settlements!
Any other observations or points that you want to make about our industry and your hopes for the future?
As practitioners, we need to embrace technology in our businesses. Technology can be feared by some but brings great benefit. The true benefits and cost savings will come when this system is fully embraced.
on 15-03-2018 06:50 PM
Jess - thanks to you and the SA Pexa Team for supporting me and assisting me getting up and running. This was a great first experience. I am an advocate!
on 19-03-2018 07:29 PM
What a great post @jkolb and @SandyK, thanks for sharing. Your positive attitude certainly shines through Sandy, congratulations on leading the way in SA. You are in great hands with Jess, I am sure you will be an expert before you know it. Good luck with your journey to becoming PEXA certified.
PEXA, Chief Customer Officer