Any suggestions welcome..... I have a BOQ refinance matter to be settled in PEXA. All parties have accepted the time and date for today at midday, therefore assuming that all parties are ready. I have sent conversations to BOQ to upload source funds to no reply, I received a "random" reply to my conversation stating "the documents were on hold" and then when I requested information regarding the issues I received no further reply. I contacted BOQ by telephone and prior to "Michelle" hanging up on my call was advised;
1. settlement won't happen today;
2. no supervisor is available to speak with me;
3. she doesn't know why the PEXA team accepted the settlement time and date;
4. I can't speak with the PEXA team - just send a conversation
Obviously I have sent conversations which have neither been read nor replied to....... I understand that the transfer Guidelines are just guidelines however it appears when they are not followed (even remotely) then there is no recourse....