on 31-01-2019 03:15 PM
Thank you Westpac .. very responsive to conversations - loaded loan payout well in time for settlement and signed off when requested (2 days out from settlement) so the workspace would be make ready/ready .. all parties can now relax knowing this one's sorted. Fantastic management of the workspace and a great example of what 'best practice' looks like. A very happy practitioner for once!
on 31-01-2019 09:58 PM
thank you very much for feedback.
I work for the St George/Bank of SA/Bank of Melbourne PEXA side of Westpac Group and have passed on your comments to my Westpac Bank peers.
I know that in recent months they have been working hard on improvements in the Payouts and signing process and will be chuffed that is coming together.
on 01-02-2019 08:51 AM
Hi Sonia .. keep up the good work then .... it would be great if all the other banks would put similar effort into making improvements of their own!