The Westpac Group is proud to have joined other lenders Wednesday last week to discuss some of the opportunities to improve eTransfers and make it easier for everyone involved.
As the first bank to pilot a proactive invitation process for PEXA purchase settlements, we were excited to participate in yesterday’s inaugural Transfer Settlement Workshop. This workshop included Australia’s largest lenders and their sub-brands.
While each lender has their own continuous improvement initiatives, yesterday’s workshop was an opportunity to work together in identifying key challenges that impact all industry participants and is expected to deliver consistent change that will benefit the network.
The group agreed areas for improvement including early visibility of payout figures and conversation responsiveness. It’s wonderful to be part of this movement where we collaborate as a group to embrace changes in our industry for the benefit of our customers and the community more broadly.
