on 18-06-2019 03:35 PM
Be aware of some new anomolies occuring as a result of the new DOL updates.
For example, ABC Limited (in full) and ABC Ltd (abreviated) will now stop claiming Duties Form Settlement Statement - there is no longer a pop up box, allowing an incoming proprietor to proceed, having evidence to support the difference.
This issue will mean that the form will require edit, which will unsign, and then re-signing by both parties.
My attempts to find a work around or solution from DOL, PEXA hotline or Land Use Victoria, took valuable time, and the only solution provided was to edit the DOL form.
A big shout out however to Mr Jonathan Teh, Executive Manager, Practitioner Services (Vic) who provided a practical solution to edit the Participant in PEXA to match the DOL form, and complete the justification reason as "approved abreviation".
Thank you Jonathan, you saved the day on this one.
There have been some additional issues raised with me by other subscribers, when trying to claim the form under the new regime, and we anticipate there will be more, but as they say .... stay positive, onwards and upwards.
on 18-06-2019 03:37 PM
Agree, this is making life increasingly difficult on some matters - not sure why the override is no longer possible?
on 23-06-2019 04:41 PM - last edited on 24-06-2019 08:57 AM by TJ
Regarding the above, we have a matter where the purchaser's address is overseas and it won't verify to enable us to bring across stamp duty no matter what we do.
PEXA phone support and the SRO are escalating however settlement is due 25 June, can @JonTeh or any other experts assist?
on 24-06-2019 08:36 AM
Hi Nick, Is it a matter of the addresses not matching, or that they won't permit an overseas address.
Have you tried editing the Participant section to change the address to match the DOL form?
on 24-06-2019 08:50 AM
I'll have to wait for my team to get in to confirm exactly however my understanding was that because it's an overseas address, it won't match properly between PEXA and Duties, they've tried a number of different ways...
on 24-06-2019 09:46 AM
This has been fixed (not sure who assisted however thanks!)
on 24-06-2019 10:04 AM
I seem to be having issues as well with my DOL, not sure if Level or L1 as described in the workspace is my issue.