on 28-06-2018 04:22 PM
Today, a single mattter has generated 45 PEXA emails between midday and 4.00 p.m.
My staff are complaining that they have to watch their PEXA workspaces as though they are monitoring patients in an Intensive Care Unit.
As I say, this is the count for just one matter. It is generating stress and frustration, and I am having to deal with comparisons with paper settlements, such as the observation:
"My paper settlement was sent in by DX three days ago, and I don't have to worry about it. I'll get a telephone call to tell me that it's settled, and the settlement packet will be returned by DX on Monday. Tell me again how PEXA is saving us time and stress?"
At this point everyone starts laughing a gets back to work.
I can only hope that things will get better before I have a staff revolt on my hands. Is anyone else experiencing this?
on 30-06-2018 09:42 AM
Yes, the time spent monitoring emails and workspaces is very aptly described by you as "intensive care". Settlements just take up far too much time and we seem to have no control over the system. Huge number of problems caused by banks being irresponsible and showing no duty of care to their customers and quite clearly this should be regulated in some way. Emails from PEXA just don't do the job.
on 26-07-2018 03:31 PM
Unfortunately, we agree with Peter and his staff.
We were lead to believe electronic conveyancing would be superior to paper settlements and so far, it has not proved to be.
on 26-07-2018 04:16 PM
Are there some key issues you're coming across while using PEXA making the process difficult?
on 26-07-2018 04:37 PM
We will start at the beginning...who is responsible participant who should set up the platform? We are being requested to set up the matter in PEXA regardless of whether we are acting for Vendor or Purchaser. Surely, it should be one or the other and we believe it should be the party acting for the vendor.