14-12-2020 11:00 AM - edited 15-12-2020 11:20 AM
The run up to the end of the year is always an extremely busy period.
We are focussed on getting as many people in (an out) of their homes in the lead up to Christmas as possible to meet their contract obligations.
As it stands, the 16th, 17th & 18th of December already have double the number of settlements of an average day.
We will work hard to make sure all these transactions settle on time.
To make this happen we ask for your support in ensuring that your workspace is prepared as early as possible.
Two critical components of this are ensuring the Transfer is created immediately if you have not already done so, and entering total funds required as early as possible.
If your workspace has the Enhanced FSS activated, you’ll be agreeing funds due for settlement and selecting ready for shortfall or surplus.
This will allow us to prepare as many settlements as possible prior to the settlement date.
Additionally, if there is any settlement scheduled for these dates that is unlikely to be ready, we ask that you consider changing the settlement date.
Your support and patience is greatly appreciated.
Chief Product Owner
CBA Retail Home Loan Operations
Our purpose is to improve the financial wellbeing of our customers and communities.