on 08-12-2016 08:46 AM
We joined the PEXA network earlier this year and commenced online property settlements with practitioners from June 2016 and haven’t looked back!
Our industry is undergoing major transformation as we all strive towards a 100% digital future. Transitioning to digital property settlements is an important initiative for us as part of our vision to be one of the world's great service companies helping our customers, people and communities to prosper and grow.
Challenging the status quo
Beginning in August 2016 we piloted a new process for initiating online settlements in Victoria. We proactively opened the PEXA workspace and sent invitations to other workspace participants for transfers. This challenges the current process where the task of opening workspaces, identifying other participants and sending invitations sits with the practitioner.
The majority of practitioner feedback has been positive and as a result we expanded this trial into New South Wales in early November.
As the first bank to pilot this new process we’re certainly listening to industry, customer and practitioner feedback. We look forward to transacting online with many more of you and hearing feedback from the e-conveyancing community.
on 13-12-2016 05:50 PM
Its great to see St George leading the charge here David, feedback from our customers particularly those in NSW has been really positive. Appreciate your efforts and love seeing the network working together towards 100% digital property transactions. Please pass on our thanks to your team, here's to many more St George settlements on PEXA
PEXA, Chief Customer Officer
on 25-01-2017 11:53 AM
will be handy if you could put in the clients name for us to identify which matter it is related to
on 27-01-2017 11:51 AM
Thank-you for joining the conversation. A valid point you raise, I know both Practitioners and Financial Institutions appreciate unique data that assists in identifying their customer quickly . @JenMunzer can you bring this up with St George during your next catch-up? I will keep you updated @barbchaplin as this suggestion progresses.
PEXA, Chief Customer Officer
on 31-01-2017 03:07 PM
I've discussed with St George and they are reviewing their internal procedures to have this information included. I will advise once this has been updated.
Executive Manager, Financial Institutions
on 15-02-2017 11:35 AM
Thank you for reaching out. We have been working on this and are pleased to advise that St George Bank will begin including client names in our proactive invites as of Monday 20th of February 2017.
We thank you for your feedback and are here to help the industry transition to 100% digital.
on 24-02-2017 10:47 AM
Thanks @DGatt to you and your team at St George for incorporating this feedback into your processes so promptly. Another great sign of our industry working together!