This week PEXA hit the road with Westpac in Adelaide to boldly go where no bank has gone before: into the belly of the beast, the conveyancing heartland, to meet with practitioners directly to collaborate on how to optimise the electronic conveyancing process.
In a first, Westpac Group settlements representatives spent the day as guests of practitioner firms across Adelaide to understand the member experience of transacting in PEXA, and to foster a genuine sense of co-ownership of the property transaction process.
The essence of the dialogue was that PEXA provides a collaborative approach to settlement. This collaboration allows for concurrent activity and a degree of openness that shaves hours off a typical paper conveyance and allows for the ability of Banks to initiate workspaces by proactively sending invitations in PEXA, which was well received by the conveyancers on the day.
There were a few themes highlighted in each of the meetings that @nicolalambrakis and @Sarah_Jewell from Westpac believe can readily be worked into standard operating procedure, for immediate improvement in the experience of settling in PEXA. “We were keen to gain feedback (of all types) around the practitioner experience using PEXA and what we at the Westpac Group could do to increase utilisation and improve the overall customer experience. It was great to see that everyone is so focused on working together!” says Nicola.
“It was great meeting with the Westpac team today and a good opportunity for the banks and conveyancers to come together and gain a better understanding of the issues each faces in a transaction whether paper or electronic, main discussion points were around improving communication and sharing of information as we are all working for the same cause, the settlement or the client’s property.” Kathy Stolinski, Adcocks Conveyancing
“Great meeting… I am sure all parties will benefit. Proactive collaboration between banks and conveyancers is benefiting our industry!” Denise McKay, McKay Business Services
“Bridging the gap between Westpac and Conveyancers and breaking down that barrier proving that Banks and Conveyancer are working to one common goal – our Client & Customers” Mark Berry, Four Points Conveyancing
“It was good to sit down and discuss ways to improve bank dealings through PEXA. Great relaxed chat that will build on the positive PEXA experience with Westpac” Jake Evans, Houterman’s and Horner
“We feel as though it will have a positive impact on the industry moving forward. We all have a hand in creating change” Cassie Filmer & Melissa Belton, Key Conveyancing
We credit the courage and initiative of the Westpac Group, and the honesty and enthusiasm of the SA conveyancing community, and heartily encourage other members of the banking fraternity to actively reach out to the practitioner network directly through PEXA, engaging collaboratively to further improve the experience of transacting property for our shared members.