Have you been wondering what the banks are doing in the lead up to the 1 August deadline for all eligible refinances and standalone commercial mortgages moving online?
A great example of a bank enacting change is the Westpac Group. They launched their Digital First campaign, designed to raise awareness of e-Conveyancing, change the mindset of staff from paper to digital, and increase electronic refinance and transfer volumes. As a result, Westpac Group has achieved an average of 21% above their weekly transaction target since 23rd of May– a fantastic result!
Encouragingly, early results from the Westpac Group’s #DigitalFirst campaign are positive. This initiative is market-leading and evidence of what lenders can do to help boost industry usage of online transactions.
For an up-to-date view of the transformation dates, click here.