02-02-2021 02:33 PM - edited 02-02-2021 02:35 PM
Avoiding, Fixing or Troubleshooting documents stuck in Lodgement Verification
Once documents have been prepared in PEXA, the information is sent to the Land Registry to verify that they are successful before they can be signed.
If your documents have been successfully verified, they will have a green "Successful" in the document verification column in the documents screen.
If there is an issue, your documents should present an unsuccessful verification, with notes from the Land Registry on what the issue is and how to fix it.
If you receive no response, after approximately a minute, it is likely because the Land Registry cannot identify the error. In this instance, the documents can become stuck in verification, and you will need to get them out of verification before you can identify the issue and re-verify.
An easy way to stop the documents from verifying without removing them, is to create and remove a dummy document (usually a transfer). Once this is done, you will be able to re-prepare the documents. Once all documents are back to a "prepared" status, they will automatically verify again.
Our support centre will also be helpful to identify the reason for why it may have been stuck in the first place.
Tips and Tricks to Avoid Getting Stuck in Verification
To avoid the last minute rush, and rolling settlements, when fixing small errors, we encourage you to stamp and prepare documents as early as possible.