2 weeks ago - last edited Tuesday
**UPDATE 24 May 2022: This issue should now be resolved**
You might encounter a lodgement verification error when attempting to lodge a change of name document in sequence with other documents, eg: as part of a refinance. Unfortunately, there is a defect with these cases that we are working to resolve as a matter of priority and we will confirm once it is in order.
In the interim, if you do believe you have encountered such a scenario, please check in with our support team (P: 1300 084 515) in the first instance to make sure that this is the issue with your documents. If so, as a workaround, you can separate the documents and lodge the Change of Name document as a stand alone lodgement in a separate Workspace. If the dealing does not auto-register (ie: straight away), Landgate have kindly offered to expediate these dealings by sending an email to email@example.com and including the below wording:
For re-finance -
“Document N****** is a standalone change of name lodged via PEXA. It was in a PEXA workspace with a discharge and new mortgage but is affected by the known name justification error PDB-9149 and needs to be lodged standalone. The current mortgagee is discharging the mortgage and therefore has not provided consent. Please expedite the document so that the refinance may proceed”
For change of name and mortgage (no discharge) –
“Document N****** is a standalone change of name lodged via PEXA. It was in a PEXA workspace with a new mortgage but is affected by the known name justification error PDB-9149 and needs to be lodged standalone. Please expedite the document so that the new mortgage may proceed”
If you have any further queries or need assistance, please reach out to Support.