Hi @Cory,
You and I have discussed over email, but for anyone else that has the same feedback I thought I'd also respond here.
Thanks for your feedback. We haven't heard of any push back from agents so far.
When we were gathering the requirements for this functionality, there was a desire to replicate the look and feel of the existing Order on the Agent process as much as possible (letterhead, signature, scan, email) to ensure as little resistance from recipients as possible. But this doesn’t translate well to the new electronic world, so we opted for the fairly simplistic approach of text in an email.
Having the ability to upload your company’s logo to be included in the email (analogous to a letterhead) was on the cards, but unfortunately capacity was an issue. Allowing subscribers to upload logos and patching them through into emails PEXA generates is harder than it sounds. Perhaps a future release will include it.
Even so, when we analysed the existing Order on the Agent process we got the impression that the conventions of letterheads and signatures were just that, conventions. Hopefully the streamlined Settlement Notification process we've introduced will become popular enough to change these conventions. Even if that takes a while.
Thanks,
Marty
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