About EmilyBilling

Hi @postman could you please private message me your PEXA user details so we can investigate. Thanks ... View more

Hi @Sarah-JaneG - I've sent you a PM please check your private messages.  ... View more

Hi @imartino, thanks for your question. We have taken this feedback on board and understand there are instances where it is not possible to use your mobile phone for this purpose. In those cases, you will need to download the PingID application onto your desktop. The desktop app will require you to set-up a personal PIN to access the one-time passcode generator. More information will be shared on how to do this when we go live with multi-factor authentication. In the meantime, we have updated the   FAQs here.  Thanks Emily, Community Manager  ... View more

Hi @ally1 The use of multi-factor authentication (MFA) is required to provide PEXA members with an additional layer of security when using PEXA. You will only be required to enter a one-time passcode once every 12 hours unless you switch browsers or device.  You can opt to receive your one-time passcode via SMS or the PingID app on your mobile phone. You will not need to provide your personal phone number when using the PingID app. If you select SMS, the phone number you provide will only be used to send you the one-time passcode and will not be stored for any other purpose. Where it is not possible to use your mobile phone for this purpose, you will need to download the PingID application onto your desktop. The desktop app will require you to set-up a personal PIN to access the one-time passcode generator. We have a list of FAQs here.  Thanks Emily, Community Manager  ... View more

Hi Sue, we are currently in a pilot phase with selected lawyers and conveyancers. P lans are in place to implement multi-factor authentication in stages over the coming weeks which is when you will see the new PEXA log in page and the MFA set-up page.  Please check back to our FAQs for updates on the roll out date.  Thanks Emily  ... View more

Hi Lyn, we don't have any record that Module 1 was attempted or completed by you. Could you please re-attempt Module 1? Module 2 and 3 are completed.  Thanks Emily  ... View more

Hi @clovelly Thanks for your questions, I've added comments below each one. You can also find a list of FAQs on multi-factor authentication here.  Can I use a non-Australian carrier/phone to receive an SMS message? Yes, if you set up SMS authentication with that phone. You would need to unpair your Australian phone prior to going overseas which you can do by calling PEXA Support.  If I have to use the PingID will it work outside of Australia? Yes, the PingID will work wherever you have internet access.  Will PingID work via wifi? Yes.  Will PingID work where IP address is not Australian? Yes.  Will PingID work with a non-Australian SIM in the phone? Yes. The PingID works through internet connection so it doesn't matter what SIM you have, and will work even without a SIM card. If you have SMS activated, then yes, you would just need to set up MFA with that number. To unpair your Australian number prior, you would need to contact PEXA Support.  Will PingID work through a VPN? The PingID app will work with internet connection and does not require VPN.   Would I be able to download PingID to a non-Australian phone? Yes, you can download the PingID app to any phone.  Would I be able to pair PingID with a new PC outside of Australia? Yes. PingID is connected to your PEXA account and can be used wherever you use PEXA.  Generally, you can't access 1300 number outside of Australia, can you switch from SMS to PingID (or vice versa) to support via email? ? I will follow this up for you. At the moment you would need to unpair your phone prior to leaving Australia by calling PEXA Support. When you arrive in another country, you would be able to set-up your new phone with either the app or SMS.  ... View more