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23-01-2019
11:26 AM
3 Likes
Hey Baz,
It's something the team are looking to include into PEXA itself or at least in a space only accessible to PEXA members. I'll give them another prod and see if I can get a timeline for you.
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18-01-2019
03:00 PM
@CubicDesign,
I've done some further investigation. The Land Registry have a defect, a code error, in their system. They've identified the issue, which they are working on fixing, however have not provided a date and time of when this will be resolved on their end. What we've been told and what has been passed onto Thomson Geer - two days ago - is that if this is an urgent matter, the transaction should be submitted via paper and not in PEXA.
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- Tags:
- revert to paper
18-01-2019
11:21 AM
Hey @CubicDesign,
I checked things out - all the LTOs seem to be up and running today. I suggest you contact support if you're experiencing difficulties with any settlements.
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16-01-2019
05:32 PM
Hi @NicoleE & @BrookeDean,
It's really not something we can pin-point; as previous posters have said, it varies bank to bank, and there are many banks and combinations of banks that can be part of a PEXA transaction.
You're absolutely correct when you say that e ntering figures and signing off documents in the minutes before settlement (or after it has rolled over at least once) is not sufficient. From my experience though, it is not to accrue interest that banks prefer to do this the day before or day of settlement, it is to provide their customers access to their funds for as long as possible before settlement occurs.
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10-01-2019
05:36 PM
Hey @annearthur,
Check out this demo: https://s3-ap-southeast-2.amazonaws.com/pexa-training/nsw-transfer-purchaser/story.html
I think it might be what you're after - I just ran through it myself.
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08-01-2019
12:36 PM
2 Likes
Quicker than I thought @nmarcus003!
The NSW withdrawal of caveat lodgement fee is $141.60 + a PEXA fee of either $15.84 (single title) or $27.61 (multiple titles).
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08-01-2019
12:12 PM
Hi @nmarcus003,
I've passed this question onto the team to get an answer for you but it might not be a couple of days before someone gets back as we still have people coming back from their Christmas Breaks.
I know it's not exactly what you were after but, in the interim you can see all of our fees here.
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21-12-2018
02:50 PM
13 Likes
2018 has been a huge year for the e-Conveyancing Community and with today being the last day of the year for many of us, I thought it would be a good time to look back.
There's a lot of new display pics in Community this year - 2,880 new members joined us so we're nearly double the size now!
There were over one and a half million page views and between monitoring PEXA workspaces for the Total Funds Required, or for a Mortgagee to finally sign off , you've spent 737,031 hours here in Community... I wonder who's getting that bill. .
You've made 5,461 posts - most of those were by @DMc of course and somehow we've had 83,146 unique visitors, just in the last 6 months.... can't tell if that's because we have such an interesting Community or if there's a bot-net setup to like all of @EmilyBilling's posts 853 Emily! I'll never catch her at this rate!
It's been great as a Community Manager to sit back and see so many of you answering questions for your peers, helping each other through this digital transformation. I'm really proud that Community has become a space where we can collaborate, come together and work through problems; it's was very cool to see banks working with one-another and competing firms offering each other advice.
We started our first Super User program, recognising the extra effort some of our Community members do to help others and the time they spend here.
Thank you so much for being part of it @DMc, @LG, @BGoodwin, @jgusew, @nicolalambrakis, @TheDoctor, @Clara, @goolwaconveyancing, @Morri and @LawyersConveyancing.
For those of you who made it, we loved having you here in the Melbourne office - clearly I can't paint, my poor frog looked like it was dribbling green goo, but it was a great night and fantastic to put names to everyone's faces.
We'll be running our Super User program again in 2019 and inviting new people. One thing we'd like to do differently is have a Community nominated Super User. More details will follow in the New Year so keep an eye out when you get back from the Summer Holidays.
Our Super Users Program won't be the only new thing in 2019 - there's a lot of new features on the roadmap for the start of next year - new banner images, a new group launching for Queensland, a new Webinar page and a new page for our Super Users are just a couple of thing on the board.
That's it from me, I'll be off Rock Climbing and Kayaking over the holidays, @AnnaHardie is about to set off on her adventure around the world (we're hoping she'll make it back next March) and @EmilyBilling's having a staycation (which I think technically makes her the one on call ).
@Josh_McCutcheon and @IsaacK from our support team will be your Community Managers over the Christmas period and they're really excited to be looking after your Community - so be nice!
Have a wonderful Christmas everyone, looking at the PEXA transaction volumes over the last few weeks I think everyone deserves a good break!
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20-12-2018
03:04 PM
1 like
PEXA provides in-platform help and guidance via WalkMe to help you achieve your tasks in PEXA faster. Read about the key benefits of using WalkMe in PEXA.
What's new ?
Published 20/03/2019
Transfer (SA)
Published 27/02/2019
Transfer (WA)
How to upload a file
Check out the full list of Walk-Thrus available.
What kind of help is available?
Help articles Leveraging the existing help articles on the Community, WalkMe lets you access these articles directly from the Help menu.
Videos Instructional videos that demonstrate how to complete a specific task in PEXA. You can launch videos directly from the Help tab
Walk-Thrus Guided help that uses on-screen instructions that show you how to complete a task. You can run Walk-Thrus from any screen via the Help tab.
Tooltips Tooltips provide additional information about a particular field. Hover your mouse over an "information" icon to view the tooltip.
How do I access the Help Widget?
Help menu
You can use the Help widget to search for:
Help articles
Videos
Walk Thrus
To access the Help menu, click the orange Help tab located on the right-side of the screen.
Type in your search term and click Search.
Walk-Thru
In addition to launching Walk Thrus from any screen in PEXA via the Help widget, you can also launch Walk-Thrus directly from the screen you are on by clic king the Walk Me Thru button.
Clicking the x button closes the Walk-Thru and ends the current Walk-Thru session. To re-run a Walk Thru, simply launch it again and it will restart from the beginning.
Find out more
If there’s a Walk-Thru you’re keen to see in action, comment below and we’ll see what we can do. Also, if you have any concerns or feedback on the current WalkMe Help content, please let us know. Your feedback is valuable and will enable us to deliver content that is relevant and helpful to you.
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Category:
20-12-2018
02:32 PM
1 like
That's a fantastic effort between the 3 of you @christine4711! Well done to you and the team!
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19-12-2018
04:10 PM
6 Likes
Just a reminder to everyone that this space works best when we collaborate together. @sjdlaw, @danielR you've raised some very valid concerns which I've passed onto our FI team, concerns I'm sure @nakatos has taken onboard.
Please be conscious though that @nakatos is here on Community to collaborate with you all to improve the experience for the common customers that you both share.
An "Us vs Them" mentality is something we'd like to avoid, it's not going to lead to the best customer outcomes - it's the collaborative efforts we've already seen that has made the biggest difference.
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19-12-2018
03:10 PM
2 Likes
Hey @danielR,
I'm not going to make excuses for ANZ, what I will say is I know there are a number of great people working on improving ANZ's current processes and making transactions with them smoother, both here at PEXA and within ANZ.
I also want to assure you that PEXA is not all about "benefiting us and our bottom line" - I hope there would be a number of Community members who could attest to that. PEXA is a network business and we wouldn't be a successful one if we were inwardly focused in the way you suggest.
We do care about delayed customer settlements; on multiple occasions I've seen the support team scrambling to make sure settlements go through, hours after knock off, when parties, both bank and practitioner, haven't done what was required. As I mentioned above we do have people dedicated to improving the processes of banks; it's not something we ignore or something we don't think is a priority. If you want to know more about what our team is doing with the banks to improve process, I suggest you check out the Bank Blog.
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18-12-2018
12:09 PM
Hi @melissa2586,
Workspace ID search only works if you’ve already accepted the invitation, which I suspect you're already aware of.
What I'm assuming you're after is search functionality within the invitation tab? This is a great idea and something I'm sure other members will find more and more useful as their e-Conveyancing volumes increase.
I'll pass your suggestion onto our devs and see if it's something being worked on or something we can add to the roadmap. Thanks for reaching out!
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06-12-2018
02:51 PM
Hi @SCTHornsby,
I'm following this up with our support team now - am I right in saying the workspace rolled over 30 minutes and has now settled?
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30-11-2018
04:16 PM
A little reminder: When workspaces are linked for Simultaneous Settlement, TAC (Title Activity Check) is being triggered prior to sourcing (5 mins after settlement occurs). This means if something is lodged on the title within any linked workspace, within an hour of settlement and even if a workspace is Ready Ready – it will roll over by 30 minutes until the positive TAC is proceeded with.
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29-11-2018
02:28 PM
1 like
Just a note for anyone unsure and to clear things up – once Financial Settlement has moved to Settled, Financial Settlement has been successfully and irrevocably completed.
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29-11-2018
01:18 PM
1 like
Hey @Jgal3,
From what I've observed and discussed with members, for the most part, you're correct in saying that it's easier and makes more sense for the purchaser's rep to create a workspace.
What's important to remember though is that's not always the case; sometimes, just being able to create the workspace earlier, as the vendor's rep, has the most benefit and is more likely to lead to a successful transaction.
It's because of the nuances and variation in transaction circumstances that we've provided flexibility.
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19-11-2018
05:16 PM
Spot on @EmmaD!
@sarahp, I can confirm for you
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19-11-2018
03:03 PM
4 Likes
Interesting points @DZTS and I’ve drafted a response below however I’m mindful we might be high-jacking this thread (sorry guys!).
There’s a lot of scuttlebutt in the industry of which we’re well aware so thank you for providing the opportunity to set the record straight directly.
We should be clear that PEXA, from day one, has had a price cap in place to protect practitioners and ultimately their customers.
PEXA has committed to a maximum increase of CPI annually which is set out in the Pricing Policy and Participation Agreement and is therefore bound by the terms set out in those documents with each of our members. Being the only operating ELNO, providing our members with certainty around price was the right thing to do from the outset.
PEXA is currently in discussions with NSW however it’s not exactly as you’ve described. In short, PEXA has asked NSW for consistency with the national framework which was established through extensive consultation with industry and overseen by national regulator, ARNECC. Having one state create their own rules which may be in conflict with the national approach is problematic for the industry as a whole. As such, we’ve asked NSW to work with ARNECC to identify a suitable approach for all members of the industry which can be applied on a nationally consistent basis.
PEXA also introduced a consumer guarantee long before NSW put out any requirements in this area so we’re definitely not fighting on that front! Both NSW and PEXA are aligned on protecting against adverse consumer outcomes. You can read more about that here: PEXA Residential Seller Guarantee.
In regard to competition, PEXA has actually facilitated potential competition in the ELNO market by providing ongoing access to the relevant data standards required for a competitor to build their solution. These standards were built and funded by PEXA so in that respect we’ve actually helped to make competition possible.
PEXA has had engagement with the ACCC right from the time it was created and will continue to collaborate with them, and any other relevant regulators, to ensure appropriate consumer protections are in place. As far as we know we are not in dispute with the ACCC and they have not made any demands of us in respect of price.
Trust that this helps you better understand where PEXA sits on a number of the matters you have raised. It’s a long response, but an important one.
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14-11-2018
04:30 PM
1 like
Hi @SCTHornsby,
Just fyi, the reason @MarianAbraham has asked for the Workspace ID via private message is that we do take a very conservative approach to customer and transaction details on Community. You're probably right in that the security risk is minimal, given the matter has settled.
However, Workspace ID's are still pieces of customer information; workspaces are persistent in PEXA so you can access all of that sensitive information in it years after settlement by revisiting the workspace (if, and only if, you maintain a role within the workspace).
You can private message by hovering over a person's display picture which will bring up this pop up with the send message button:
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13-11-2018
06:16 PM
1 like
You've come to the right place @FN2018.
I suggest browsing through the PEXA Certified Program (hosted here on Community). There'll be a few things worth reading the from a "How things work" perspective.
And, taking a look at the Help Centre, specifically the Bank Transfer Tips which have been passed onto us directly from the bank's e-Conveyancing teams.
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13-11-2018
12:06 PM
2 Likes
Hi @ChrisB,
You can find instructions on how to destroy your digital certificate in this post on Terminating a Digital Certificate.
The first step however is contacting support to terminate it on their end. If you give them a buzz right now, they should be able to answer within a minute
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31-10-2018
03:27 PM
2 Likes
Hard to beat 2 minutes, 23 seconds @DMc they're even quicker to answer than I am now!
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- Tags:
- Quick Draw Chellew
24-10-2018
04:08 PM
1 like
Hey @Cameron,
The application will log a user out if there's been no activity for 30 minutes.
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24-10-2018
11:33 AM
Hi @AnthonyH,
At the moment PEXA can’t facilitate a monthly statement or personalised invoice, as FMS doesn’t have the capacity for it.
We're looking at options to get these features integrated into PEXA or PEXA Plus in the future, but for now the daily summary invoice and accompanying CSV files are the best way to reconcile bank accounts.
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