About SimonV

@1653 I'm pleased to update you that this issue will be resolved in the coming release R10.0.1 due for implementation on the 15th of June 2019.   Thanks for your feedback and patience as we worked to resolve the issue.   Kind regards, Simon ... View more

Dear 1653,   I'm sorry to hear about your experience! Your feedback that the error message is unhelpful is totally valid. We are internally tracking this piece of feedback for resolution using our reference PDB-6050.   Your feedback around documenting this is also noted, and I will review our Help material to ensure that we confirm that 'special characters' like apostrophes and punctuation marks are called out as not allowed.   My apologies again for the frustration and thanks for the suggestions on how to improve.   Kind regards, Simon ... View more

Hi Matthew, Thanks for the post. The experience you describe was rectified on Monday 27th of August. Our apologies for any inconvenience it caused. I will also pass on the feedback around accessibility for the vision impaired to the design team. Kind regards, Simon - Product Owner ... View more

@SimoneF I am sorry that this has occurred and if you could you please send a private message with the details of the affected workspaces I would be more than happy to investigate.    Also if there is any urgent assistance required the Support team can help via  1300 084 515.   Thanks, Simon. ... View more

@magpies @wellington Thank you for reaching out with your query. I apologise for any convenience and can confirm that this will be rectified in our Release 8.0.2 scheduled for the 7th of July 2018. ... View more

Hi @Jcawood,   Customer Information Bulletin 1177 (link: https://www.propertyandlandtitles.vic.gov.au/customer-information-bulletins ) advises the T2 form will be available for a limited transitional time. This may be to allow T2s to be lodged in paper if the contract was signed before 1 July 2018.   It would be best to validate this directly with Land Use Victoria as we can't advise on paper transactions.   Cheers, Simon ... View more

Hi Joanne, unfortunately the NSW Transmission Application is not yet available in PEXA. It is functionality we are expecting to have available in NSW mid-2018. Stay tuned to our release notes and announcements for a more specific date. Kind regards, Simon ... View more

@nicolalambrakis Thanks for asking the question! It has given us the chance to correct the understanding of our Support Team (It's nearly impossible for every member to be 100% across every little detail)  ... View more

@nicolalambrakis The Discharge can absolutely be completed by the Mortgagee on Title in the same workspace as the Survivorship.   Cheers, Simon ... View more

Hi Tracey, I’ve broken your questions down to help answer them J For many I have pointed you to some more generic articles that should be of assistance and answered other in line. I need to prepare a survivorship application, there is a mortgage attached which should be paid off, so a discharge of mortgage will need to be done at the same time.  Do I still need to do the bank's paperwork for the discharge (CBA) or does the PEXA discharge process take care of this? The Mortgage needs to be discharged by CBA, and this can be done either in same workspace as the Survivorship or in a separate workspace. In both scenarios CBA will need to participate to create and sign the Discharge of Mortgage. For more information please check out : https://community.pexa.com.au/t5/Help-Centre/How-to-Discharge-a-Mortgage-All-States/ba-p/27 and https://community.pexa.com.au/t5/Help-Centre/Mortgage-Discharge-Overview/ba-p/28 How are the PEXA fees paid, do I have an option to make payment or are they automatically withdrawn from my account? I recommend reviewing the following FAQ on PEXA Fees : https://community.pexa.com.au/t5/Help-Centre/PEXA-Fees-and-Lodgement-Fees-FAQs/ba-p/2820 How can I find what account is registered for payments to be deducted (I don't want fees paid out of my trust account if I don't have any client funds in that account) I recommend reviewing the following FAQ on PEXA Fees : https://community.pexa.com.au/t5/Help-Centre/PEXA-Fees-and-Lodgement-Fees-FAQs/ba-p/2820 How are the DEWLP fees paid, will I be billed for that by them, or does payment need to be made before the application is processed, and how is that made? though PEXA? I recommend reviewing the following FAQ on PEXA Fees : https://community.pexa.com.au/t5/Help-Centre/PEXA-Fees-and-Lodgement-Fees-FAQs/ba-p/2820 In relation to the survivorship application, does the PEXA system do away with the need for the survivors statutory declaration, or does that still need to be done and lodged separately with DEWLP? Yes, there is no longer a requirement to submit the Statutory Declaration, you instead certify that you have retained evidence supporting the registry instrument or document. I would recommend reviewing the following post https://community.pexa.com.au/t5/Help-Centre/Standalone-Survivorship-Application-ASP-VIC/ba-p/5777   Hope that helps!! Cheers, Simon ... View more

Hi @LG Would you please be able to specify which Document you are referring to? And also if possible share with us the text you are looking to paste in, I'll PM you my e-mail. Cheers, Simon. ... View more

Hi @ClaireK For the Victorian Survivorship - no supporting evidence is required to be supplied to LUV when lodging via PEXA. Evidence of Death is automatically noted as a Dealing Requirement in the Lodgement Instructions, and the signing certifications state that the Certifier has retained evidence supporting the registry instrument of document.   Cheers, Simon ... View more

Hi @LG, Thanks for sharing your issue.   Would you please be able to send me some more detailed information on the scenario directly so we can investigate and come back to you? My email is simon.vallegra@pexa.com.au and we will look into the issue and respond.   Kind regards, Simon PEXA Product Owner ... View more

@jvilar Hi Jojo, thanks for the great questions.   Please see our replies below:   Do we need to transfer Control or create a Nomination doc to lodge this application (as this is only for VIC)? Yes, a Nomination is required to lodge a Victorian Survivorship if the Participant is not the CT Controller My understanding is that these Survivorship applications can only be initiated by Solicitors, as the only role type in PEXA that can use this is ‘representing the Proprietor on Title (POT)’, and Banks/FIs cannot represent POT or IP.  Thus the FIs/banks’ involvement will be purely to give consent (via CT transfer or Nomination - subject to the answer to question #1)?  Please confirm if this is correct. A Victorian Survivorship can only be created by a Solicitor or Conveyancer who represents the surviving tenants. Therefore, if the Financial Institution (FI) is the CT Controller they will need to lodge a Nomination. Is this for both ADI and non-ADI? Yes, if the CT Controller is not the participant lodging the Victorian Survivorship, then the CT Controller will need to lodge a Nomination in the workspace or Transfer CT Control. Kind regards, Simon, PEXA Product Owner ... View more

Hi Shussel, thanks for the question.   The formatting of free text in the National mortgage is applied differently based on your Land Registries requirements.   Formatting is preserved in the following jurisdictions: •  New South Wales •  Queensland •  South Australia   Formatting is removed from the following jurisdictions: • Western Australia • Victoria   In relation to the jurisdiction of Victoria (per your sample), the Registrar’s preference is for any complex terms and conditions to be registered as an MCP and referenced in the National Mortgage.   Furthermore in PEXA Release 7.0 (November 2017) you will be able to scan and attach Terms and Conditions to a National Mortgage in the Jurisdictions of South Australia and New South Wales, circumventing any challenges with accommodating Terms and Conditions that extend beyond the free text 4000 character limit currently in place. ... View more