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2 weeks ago
Hi Daniel, Straightforward refinance deals involving discharge and mortgage with no encumbrances on title are taking over 5 business days to complete. I would assume these type of deals would be falling within the scope of auto-registration. Last week when I had called SA titles office, I was advised that they were running 4 days behind and when called yesterday, was advised they were now running 7 days behind.
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2 weeks ago
Has there been any changes with the time frame to complete registration in South Australia? We have numerous cases where settlement has been completed on 31st Jan/1st Feb however registration is yet to complete. Our understanding is that SA has 48 hours time frame for PEXA registration. Is this not correct? This is causing a few issues with tracking the registration as the volumes are quite high where matters have not yet registered. I had called up the titles office today and was advised they are currently looking at 29th Jan lodgements. Does this not defeat the whole purpose of electronic lodgement if every case is being manually assessed? Keen to know if others are facing similar delays. Thanks
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07-06-2018
03:53 PM
Hi Emily, I have been available at work and have not received any phone call or voice message. If I was not at my desk, I would have expected a message to be left on my voicemail. I have now received an email response. Thanks and regards, Raghu
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07-06-2018
02:45 PM
Hi team, I had called through to the support team on 01st June (took me 40 minutes to speak to someone) in regards to a lodgement issue which the Support staff was not able to resolve and raised an incident INC0163535. I have tried to call the Support number again which for obvious reason does not get answered and places me in the queue ( I had to hang up as I could not afford to wait for another 30 to 40 minutes). I sent couple of emails to the PEXA SUPPORT CENTRE email box on 04th June and again on 05th June but no response to either of the emails. Is there an SLA to answer email queries sent to the inbox? I need somebody to call me and provide a solution to my query. Regards, Raghu
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