Hi Katherine,
PEXA are committed to working with the banks to ensure a smooth transaction for all parties. Some of the initiatives we are currently working on include providing banks with their Transfer Guideline Adherence to identify areas of improvement in their work flow processes, running campaigns to increase Guideline Adherence for key metrics and technological developments through automation for payout figures and acceptance of invites.
More information regarding bank updates and initiatives can be found here: https://community.pexa.com.au/t5/Bank-Blog/bg-p/BankBlog
I hope this sheds some light on what we’re doing with the banks to improve your e-Conveyancing experience, should you have any feedback for us on active workspaces, the Medallia Feedback tool is available on the platform.
Thanks
Salena
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