About salenawilliams

salenawilliams · ‎18-12-2018

Hi Katherine, PEXA are committed to working with the banks to ensure a smooth transaction for all parties. Some of the initiatives we are currently working on include providing banks with their Transfer Guideline Adherence to identify areas of improvement in their work flow processes, running campaigns to increase Guideline Adherence for key metrics and technological developments through automation for payout figures and acceptance of invites. More information regarding bank updates and initiatives can be found here: https://community.pexa.com.au/t5/Bank-Blog/bg-p/BankBlog I hope this sheds some light on what we’re doing with the banks to improve your e-Conveyancing experience, should you have any feedback for us on active workspaces, the Medallia Feedback tool is available on the platform. Thanks Salena

salenawilliams · ‎16-11-2018

Hi Jodie, The option to select Yes/No for the Clients Authority will appear once a Transfer of Land document has been created in the workspace. Hope this helps! Salena

salenawilliams · ‎15-11-2018

Hi Jodie, Can you please private message me the Workspace ID so I can investigate into this further for you? Thanks! Salena

salenawilliams · ‎31-10-2018

Hi Bryn Thanks for your query. Some panel firms require afternoon settlements as they are waiting on funds to be cleared into their account from the lender for settlement. We understand this can be frustrating and are continuously providing feedback and support to improve this experience. If this has occurred on one of your workspaces recently, are you able to private message me the details of the workspace so I can relay this back to the lender or panel firm? Thank you Salena

About salenawilliams

Re: Banks signing off

Re: Client Authority

Re: Client Authority

Re: Banks refusing to settle before 2pm or 2.30pm