About Clarkee

Clarkee · ‎01-04-2019

This is a great question for NSW CoRD Holder as well. I have a genuine curiosity as to whether there are documented guidelines for this scenario.

Clarkee · ‎28-03-2019

I believe that some of Permanent Custodians Limited mortgages are owned by ANZ, if this helps.

Clarkee · ‎25-03-2019

Your suggestion about the dashboard link for SHARED FILES with an indicator, would be like the Unread Conversations tab? I think that is a great idea. It may even provide an opportunity to reduce a conversation being sent about attaching the document, since there would be a clear counter that would prompt the other side.

Clarkee · ‎19-02-2019

Hi Team! To clarify, when the Release goes live both the Dashboard Button and the 'View all workspaces' in the Recent Workspaces dropdown will take users to the Active Dashboard?

Clarkee · ‎14-02-2019

Great news! Last release, the Workspace summary was updated to show a new panel for when you have a linked financial settlement! The panel shows you whether the linked workspace is ready, the settlement date and time, plus a hyperlink that navigates directly to the linked Workspace. It has been a real timesaver. Visual Reference:

Clarkee · ‎12-02-2019

That is right! It is the responsibility of the CoRD Holder to prepare the Consent within the Workspace prior to settlement.

Clarkee · ‎05-02-2019

Hi @ally1 We found that to get straight to the Active queue when finished with a file, you can go to the "Recent Workspace" dropdown and at the bottom select "View all Workspaces". It will take you to the Active queue that way. Otherwise it is a long way around.

Clarkee · ‎07-12-2018

I have a quick question regarding the Change of Name for both NSW and SA. When entering the Supporting Document into the evidence for Change of Name, it asks for a date. Our team are now seeking clarification as to what data should be entered: The Date the Documents have been signed The Date of Settlement The Date of Issue of the Document – Eg: If it is a Driver’s License, do we put the date that it was issued. The PEXA User Guides don't specify this information, so any clarification that you can offer would be great.

Clarkee · ‎19-10-2018

Hi @danielroesler, Thank you so much for coming back - it is appreciated. Looking forward to this all coming Live.

Clarkee · ‎15-10-2018

Regarding SA Survivorship are there steps for a MoT to action, like with NSW (CoRD) or VIC (Nominations) , or will Solicitors be able to proceed with the PEXA registration without having to involve the MoT within the PEXA workspace?

Clarkee · ‎31-08-2018

Another user made a great suggestion on the post: https://community.pexa.com.au/t5/Ask-the-PEXA-Community/settlement-delay/m-p/12111 It would be great for notifications to be broadcast live in PEXA Workspaces to keep Subscribers up-to-date if a functionality goes awry.

Clarkee · ‎31-08-2018

I support this idea @ShaeKelly! Having a Notification display within PEXA Workspaces much like the notification pop-ups for signing or a banner on the Dashboard would be amazing to see for impacted Subscribers/Users. Having someone monitor the Community page in a large firm on the off-chance there is an outage, is not always effective.

Clarkee · ‎30-08-2018

Hi @Caz_at_Astills, PEXA have just published a notification about the RBA being down: https://community.pexa.com.au/t5/Announcements-Outages-Service/RBA-RITS-Service-Issue/ba-p/12104

Clarkee · ‎30-08-2018

Hi Team, Are you able to confirm that the .pptx calendar is current. This page has not been updated since June.

Clarkee · ‎30-08-2018

Hi @Beck, It was great that the count came back however there is a discrepancy in the numbers between the snapshot and actual volume in the Conversation Dashboard. I have attached a capture for reference. I believe this was raised and rectified last year post Release 6.0. The difference between the figures fluctuates throughout the day.

Clarkee · ‎29-08-2018

I agree with @DMc, the 80/20 rule would be ideal as there is likely to be a great number of common questions that arise that a Bot would address. Depending on how they built the AI, the workspace specific questions may be able to be addressed, however that is where the 20% would kick in if the AI cannot handle it.

Clarkee · ‎22-08-2018

We raised the missing counter over the weekend and were advised that it was taken down for performance. We received advice that it will be put back in R8.1.2

Clarkee · ‎21-08-2018

We raised the missing counter over the weekend and were advised that it was taken down for performance. We received advice that it will be put back in R8.1.2

Clarkee · ‎20-08-2018

Live Chat - For the Win!

Clarkee · ‎20-08-2018

Hi Team, Are we anticipating an Outage for this maintenance?

Clarkee · ‎13-07-2018

Have you been able to go to the Documents tab and expand on the Document Verification Result to see the issue?

Clarkee · ‎04-07-2018

Will the Mortgagee on Title be able to see a rendered copy of the Transmission Applications once they have been created in the workspace, much like they are able to sight the Transfer?

Clarkee · ‎03-07-2018

What has worked for me in the past when the message arrives that the 'eCT has been nominated to another workspace', is that I create a Withdrawal of Nomination in the current workspace and lodge the document. Once the lodgement has been successful, I proceed with triggering a lodgement verification on the Nomination I had created previously within the workspace and generally that comes back successful. I am keen to see if there is another resolution to this.

Clarkee · ‎28-06-2018

Hi Team! Not all of the screenshots have uploaded successfully

Clarkee · ‎18-06-2018

Is it correct that when Consent is referred to in two new transmission document notes, that this is in relation to the CoRD Consent, which means that if there is a MoT then either: 1. MoT will be invited into the workspace to load the CoRD; or 2. Lodge a CoRD prior to the transmission to be lodged?

Clarkee · ‎13-06-2018

The options in the screen shot provided in the "File Description Types are now categorised" change appear to be different. The Discharge Authority is no longer listed as an option. Can you please confirm whether the Discharge Authority item has been removed as an item? We utilise that selection.

Clarkee · ‎24-05-2018

Hi Emily, that is fantastic advice. Thank you for coming back to me!

Clarkee · ‎23-05-2018

The information on Single Sign-On (SSO) refers to the 16th June and Beta testers. Can you please confirm that this functionality is deployed on the 09/06/2018, however will not be "switched on" until after the Release, on the 16/06/2018, for selected Users who have volunteered as Beta Users?

Clarkee · ‎21-05-2018

Hi Marty, Thank you - that is really helpful.

Clarkee · ‎21-05-2018

@HeatherC wrote: Hi @TisherLiner, Some Victorian workspaces are displaying this message this morning, and we are working through this issue. In the meantime, if you un-sign and re-sign your documents, the message should disappear. There is some information here on how to do this. Heather Hi HeatherC , When there is a known issue with a specific state's settlements - could a notification be issued in the Announcements Page with updates, nice and early to reduce the influx of phones calls to the Helpdesk?

About Clarkee

Re: Control of Electronic Titles - when a firm shu...

Re: Contact Details - Permanent Custodians Limited...

Re: dashboard layout

Re: PEXA Release 9.1.1 | 4 March 2019

Re: Linked Lodgement workspaces

Re: Can you prepare a consent when acting for a 2n...

Re: Missing workspaces on dashboard

Change of Name Evidence information

Re: PEXA Release 9.0 | 5 November 2018

Re: PEXA Release 9.0 | 5 November 2018

Re: settlement delay

Re: settlement delay

Re: Workspace stuck in "Settling"

Re: Calendar: Releases, Planned Outages, & Public ...

Re: unread conversations no longer being listed on...

Re: Improve the community - make it simple for the...

Re: unread conversations no longer being listed on...

Re: Using the Conversations Tool

Re: Improve the community - make it simple for the...

Re: PEXA Release 8.1.1 | 3 September 2018

Re: Lodgement Verification result for your Documen...

Re: PEXA Release 8.0.2 | 9 July 2018

Re: Withdrawing a nomination in closed workspace

Re: PEXA Release 8.0.2 | 9 July 2018

Re: PEXA Release 8.0.2 | 9 July 2018

Re: PEXA Release 8.0.1 | 18th June, 2018

Re: PEXA Release 8.0.1 | 11th June, 2018

Re: PEXA Release 8.0.1 | 11th June, 2018

Re: Document Error Guidance

Re: Document Error Guidance