About Clarkee

Clarkee · Re: PEXA Release 11.1.0 | 03 February 2020

Hi @TSullivan , In your most recent response, you used the example that Mortgagees can effect a change of name in the National Mortgage, which is awesome. However the example steps in the Release Notes provide instruction for stand-alone registration, what if there is a need for the name change to happen at time of registration of a mortgage?

Clarkee · ‎04-11-2019

Hey team! Have the product owners been able to advise whether this release requires an outage of the PEXA Platform?

Clarkee · ‎03-09-2019

Hi Team, will this alert be visible for all role types?

Clarkee · ‎29-07-2019

e-Conveyancing has been both a challenging and rewarding journey, bringing an industry into cahoots together. Thank you Community Managers for providing the tool to allow us all to collaborate.

Clarkee · ‎15-07-2019

Hi Team! When do we anticipate the instructions on how to complete the Digital Form for corrective payments to be published? Thanking you in advance!

Clarkee · ‎09-07-2019

With the new Enhanced Look and Feel of the Dashboard - will this change the landing page?

Clarkee · ‎01-04-2019

This is a great question for NSW CoRD Holder as well. I have a genuine curiosity as to whether there are documented guidelines for this scenario.

Clarkee · ‎28-03-2019

I believe that some of Permanent Custodians Limited mortgages are owned by ANZ, if this helps.

Clarkee · ‎25-03-2019

Your suggestion about the dashboard link for SHARED FILES with an indicator, would be like the Unread Conversations tab? I think that is a great idea. It may even provide an opportunity to reduce a conversation being sent about attaching the document, since there would be a clear counter that would prompt the other side.

Clarkee · ‎19-02-2019

Hi Team! To clarify, when the Release goes live both the Dashboard Button and the 'View all workspaces' in the Recent Workspaces dropdown will take users to the Active Dashboard?

Clarkee · ‎14-02-2019

Great news! Last release, the Workspace summary was updated to show a new panel for when you have a linked financial settlement! The panel shows you whether the linked workspace is ready, the settlement date and time, plus a hyperlink that navigates directly to the linked Workspace. It has been a real timesaver. Visual Reference:

Clarkee · ‎12-02-2019

That is right! It is the responsibility of the CoRD Holder to prepare the Consent within the Workspace prior to settlement.

Clarkee · ‎05-02-2019

Hi @ally1 We found that to get straight to the Active queue when finished with a file, you can go to the "Recent Workspace" dropdown and at the bottom select "View all Workspaces". It will take you to the Active queue that way. Otherwise it is a long way around.

Clarkee · ‎07-12-2018

I have a quick question regarding the Change of Name for both NSW and SA. When entering the Supporting Document into the evidence for Change of Name, it asks for a date. Our team are now seeking clarification as to what data should be entered: The Date the Documents have been signed The Date of Settlement The Date of Issue of the Document – Eg: If it is a Driver’s License, do we put the date that it was issued. The PEXA User Guides don't specify this information, so any clarification that you can offer would be great.

Clarkee · ‎19-10-2018

Hi @danielroesler, Thank you so much for coming back - it is appreciated. Looking forward to this all coming Live.

Clarkee · ‎15-10-2018

Regarding SA Survivorship are there steps for a MoT to action, like with NSW (CoRD) or VIC (Nominations) , or will Solicitors be able to proceed with the PEXA registration without having to involve the MoT within the PEXA workspace?

Clarkee · ‎31-08-2018

Another user made a great suggestion on the post: https://community.pexa.com.au/t5/Ask-the-PEXA-Community/settlement-delay/m-p/12111 It would be great for notifications to be broadcast live in PEXA Workspaces to keep Subscribers up-to-date if a functionality goes awry.

Clarkee · ‎31-08-2018

I support this idea @ShaeKelly! Having a Notification display within PEXA Workspaces much like the notification pop-ups for signing or a banner on the Dashboard would be amazing to see for impacted Subscribers/Users. Having someone monitor the Community page in a large firm on the off-chance there is an outage, is not always effective.

Clarkee · ‎30-08-2018

Hi @Caz_at_Astills, PEXA have just published a notification about the RBA being down: https://community.pexa.com.au/t5/Announcements-Outages-Service/RBA-RITS-Service-Issue/ba-p/12104

Clarkee · ‎30-08-2018

Hi Team, Are you able to confirm that the .pptx calendar is current. This page has not been updated since June.

Clarkee · ‎30-08-2018

Hi @Beck, It was great that the count came back however there is a discrepancy in the numbers between the snapshot and actual volume in the Conversation Dashboard. I have attached a capture for reference. I believe this was raised and rectified last year post Release 6.0. The difference between the figures fluctuates throughout the day.

Clarkee · ‎29-08-2018

I agree with @DMc, the 80/20 rule would be ideal as there is likely to be a great number of common questions that arise that a Bot would address. Depending on how they built the AI, the workspace specific questions may be able to be addressed, however that is where the 20% would kick in if the AI cannot handle it.

Clarkee · ‎22-08-2018

We raised the missing counter over the weekend and were advised that it was taken down for performance. We received advice that it will be put back in R8.1.2

Clarkee · ‎21-08-2018

We raised the missing counter over the weekend and were advised that it was taken down for performance. We received advice that it will be put back in R8.1.2

Clarkee · ‎20-08-2018

Live Chat - For the Win!

Clarkee · ‎20-08-2018

Hi Team, Are we anticipating an Outage for this maintenance?

Clarkee · ‎13-07-2018

Have you been able to go to the Documents tab and expand on the Document Verification Result to see the issue?

Clarkee · ‎04-07-2018

Will the Mortgagee on Title be able to see a rendered copy of the Transmission Applications once they have been created in the workspace, much like they are able to sight the Transfer?

Clarkee · ‎03-07-2018

What has worked for me in the past when the message arrives that the 'eCT has been nominated to another workspace', is that I create a Withdrawal of Nomination in the current workspace and lodge the document. Once the lodgement has been successful, I proceed with triggering a lodgement verification on the Nomination I had created previously within the workspace and generally that comes back successful. I am keen to see if there is another resolution to this.

Clarkee · ‎28-06-2018

Hi Team! Not all of the screenshots have uploaded successfully

About Clarkee

Re: PEXA Release 11.1.0 | 03 February 2020

Re: PEXA Release 11.0.0 | 11 November 2019

Re: New alert banner when signing Lodgment Instruc...

Re: Community turns 3!

Re: PEXA Release 10.1.0 | 05 August 2019

Re: PEXA Release 10.1.0 | 05 August 2019

Re: Control of Electronic Titles - when a firm shu...

Re: Contact Details - Permanent Custodians Limited...

Re: dashboard layout

Re: PEXA Release 9.1.1 | 4 March 2019

Re: Linked Lodgement workspaces

Re: Can you prepare a consent when acting for a 2n...

Re: Missing workspaces on dashboard

Change of Name Evidence information

Re: PEXA Release 9.0 | 5 November 2018

Re: PEXA Release 9.0 | 5 November 2018

Re: settlement delay

Re: settlement delay

Re: Workspace stuck in "Settling"

Re: Calendar: Releases, Planned Outages, & Public ...

Re: unread conversations no longer being listed on...

Re: Improve the community - make it simple for the...

Re: unread conversations no longer being listed on...

Re: Using the Conversations Tool

Re: Improve the community - make it simple for the...

Re: PEXA Release 8.1.1 | 3 September 2018

Re: Lodgement Verification result for your Documen...

Re: PEXA Release 8.0.2 | 9 July 2018

Re: Withdrawing a nomination in closed workspace

Re: PEXA Release 8.0.2 | 9 July 2018