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Community Home
since ‎10-05-2017
‎14-08-2018
Ebony
Ebony
Occasional Contributor
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About Ebony

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PEXA Certified
Advanced e-conveyancing
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Latest Contributions by Ebony
  • Topics Ebony has Participated In
  • Latest Contributions by Ebony

Transfer, Notice of Sale and Consent or Mortgage a...

by Ebony in Ask the PEXA Community
‎30-07-2018 04:13 PM
‎30-07-2018 04:13 PM
Hi,   I currently have two matters where the TOL, NOS and either the Consent or the Mortgage are not showing up in the documents tab as being verified and/or successful.  I have contacted our specialist three times about this and have not had a response. Can you please advise why this is occurring and if I should be doing something? Thank you. ... View more

Transmission Application NSW

by Ebony in Ask the PEXA Community
‎19-07-2018 10:52 AM
‎19-07-2018 10:52 AM
I am just about to sign off on our first NSW Transmission Application and wonder if a paper CT will issue from the NSW LRS or will there be an eCT in due course?   ... View more

Re: PEXA issue

by Ebony in Ask the PEXA Community
‎15-06-2018 03:43 PM
‎15-06-2018 03:43 PM
Hi @EmilyBilling - is this matter likely to be resolved today?  I have clients waiting to move in to their property. ... View more

PEXA issue

by Ebony in Ask the PEXA Community
‎15-06-2018 02:30 PM
‎15-06-2018 02:30 PM
Hi   I am just wondering if there is a problem with PEXA today? My 12.30 settlement still hasnt settled (now 2.30pm) and I have been on hold to PEXA for almost an hour!   Come on PEXA, how am I supposed to sell this to clients as the easier option..... ... View more

Re: CONTACTING BANKS

by Ebony in Ask the PEXA Community
‎30-04-2018 04:37 PM
1 like
‎30-04-2018 04:37 PM
1 like
Hi @jgusew I am in NSW - I do not wish to conduct the matters by paper.  I want to use PEXA but when a bank's representative has no idea of the process, what choice do you have? ... View more

Re: CONTACTING BANKS

by Ebony in Ask the PEXA Community
‎30-04-2018 03:31 PM
2 Likes
‎30-04-2018 03:31 PM
2 Likes
      @CourtneyFitzgerald wrote: Hi PEXA,   We have been advised by PEXA that if banks within a workspace are not replying or making the workspace ready for settlement that we have to call the booking line to chase them up.   We have been doing so for the last week and not a single person on the booking line for NAB, WPC and many other banks know anything about PEXA support or how to liaise with their PEXA team.   Surely there is a PEXA specific support line for banks we can contact. The emails available in the subscriber contact card for the banks are not helpful as the automatic response provides for a reply from anywhere between 24hrs to 7 days.    If we are unable to contact PEXA or the banks to sort out urgent settlement issues and the banks do not respond within the workspace what do we do?   We are having more and more settlements fall over and are wasting more and more time walking the bank through their job to the point where a PAPER settlement is now more time efficient and easier to arrange.   I cannot rely on PEXA settlements occurring on time due the lack of communication with banks, even if all parties have accepted the time/date in the workspace and therefore have disappointed purchasers and vendors waiting at agents offices or with removalists out the front of properties. We will therefore be completing all matters via PAPER until this is resolved. There needs to be a more direct line of contact between conveyancers/solicitors and the banks PEXA specific help line.   At least when I book in a paper settlement with the bank, I know it is ready to occur at that time.      @- Courtney @ Edmonds   ... View more
  • Tags:
  • I am so frustrated as when I try and discuss with the banks they just give me a booking reference number and tell me how to send cheque details!!!

Re: CONTACTING BANKS

by Ebony in Ask the PEXA Community
‎30-04-2018 03:31 PM
3 Likes
‎30-04-2018 03:31 PM
3 Likes
I am so frustrated as when I try and discuss with the banks they just give me a booking reference number and tell me how to send cheque details!!!     ... View more

Vendors as tenants in common in equal shares and o...

by Ebony in Ask the PEXA Community
‎06-10-2017 12:30 PM
1 like
‎06-10-2017 12:30 PM
1 like
Hi all - wondering if anybody has had a situation where there are two vendors, as tenants in common, and you are instructed to sell one only person's share.   I am just wondering how this gets set up in the workspace and would love any feedback/suggestions from here before I ring the 1300 number or worse, give up and do it manually. Thanks. ... View more
Category:
  • Document Preparation
  • NSW
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  • I am so frustrated as w…
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CourtneyFitzgerald
CourtneyFitzgerald Community Superuser
1
Clara
Clara Community Superuser
1
goolwaconveyancing
goolwaconveyancing Community Superuser
1
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Clara
Clara Community Superuser
3
jgusew
jgusew Community Superuser
2
Nicholsons1
Nicholsons1
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EmilyBilling
EmilyBilling Product Owner
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