@CourtneyFitzgerald wrote: Hi PEXA, We have been advised by PEXA that if banks within a workspace are not replying or making the workspace ready for settlement that we have to call the booking line to chase them up. We have been doing so for the last week and not a single person on the booking line for NAB, WPC and many other banks know anything about PEXA support or how to liaise with their PEXA team. Surely there is a PEXA specific support line for banks we can contact. The emails available in the subscriber contact card for the banks are not helpful as the automatic response provides for a reply from anywhere between 24hrs to 7 days. If we are unable to contact PEXA or the banks to sort out urgent settlement issues and the banks do not respond within the workspace what do we do? We are having more and more settlements fall over and are wasting more and more time walking the bank through their job to the point where a PAPER settlement is now more time efficient and easier to arrange. I cannot rely on PEXA settlements occurring on time due the lack of communication with banks, even if all parties have accepted the time/date in the workspace and therefore have disappointed purchasers and vendors waiting at agents offices or with removalists out the front of properties. We will therefore be completing all matters via PAPER until this is resolved. There needs to be a more direct line of contact between conveyancers/solicitors and the banks PEXA specific help line. At least when I book in a paper settlement with the bank, I know it is ready to occur at that time. @- Courtney @ Edmonds
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