About HeatherC

Hi @clearconvey,    Thanks for your feedback - our webinars have been a great way for us to connect with all of our members, and help them to transition their businesses online.    While we'd love to be a one-stop shop for advice for our members, unfortunately this isn't possible (as you've identified), though we do include a message at the point of registration for webinars about not being able to provide legal or lodgement advice.    Over the course of delivering our training programs (including webinars), we touch on a number of topics that generate thoughts, ideas and questions from attendees. When these are PEXA related, we will also address them, but you are right in saying that sometimes they would be more correctly directed to ARNECC, a land registry, revenue office or industry body. If we identify any particular themes with these, we may pass them on to the relevant organisation to consider and follow up, and our industry partners tend to be quite happy to assist.    Heather Crichton GM Member Support Services, PEXA ... View more

For those looking for a complete list of Bank Transfer Checklists (referenced in guideline 6), please check out this page.   ... View more

Hi @JessHall,    I'll reply in lieu of George, who is lucky enough to be on leave presently.    BPay details are now noted in the 'Payment Options' section of Land Tax Clearance Certificates. This change was made in late March, so should be reflected in your newer certificates. To pay via PEXA, you will need to create a 'third party beneficiary' line item, enter the details, and save. In future, there will be a specific category for Land Tax (we'll keep you posted about this).    Heather ... View more

Hi @Accounts,    In that case, it might be prudent to check with ARNECC directly, as the guide refers to advice from practitioner regulators.    Heather ... View more

Hi @Accounts,    Good point - I assume they would fall into the category of 'non-practitioner employee,' but it would be best to check with the Law Society directly - as the question is regulatory in nature, this is unfortunately not something PEXA can answer.    Heather ... View more

Hi @Accounts,    ARNECC has completed a handy guide here on who can sign registry instruments in each jurisdiction, based on information provided by the regulators in each state. Hope this helps!   Heather ... View more

Well done, Sonia and team, and welcome to the network!   As we have seen with so many other practitioner firms, the more transactions you do, the better you get, and the more confident you feel, so this is the very best way to start your electronic conveyancing journey.    Now to keep the momentum going      ... View more

Hi @Ron,    The Tasmanian land registry has not yet committed to a timeline for implementing electronic conveyancing in their state, so you'd need to take this question directly to them. We're looking forward to having them on board when they're ready!   Heather ... View more

Hi @WendyToura,    The character limit is imposed by the land registry, unfortunately, not PEXA. They may have some options for you to consider as to how you may work around this, if you contact them.   Heather ... View more

Hi @gavinbutler,    Please provide me with the details of this incident by private message and I will look into it for you.    Heather ... View more

Hi @JQ,    Many cash purchasers prefer their lawyer or conveyancer retain control of their eCT after settlement in the same way as they might hold their pCT for safekeeping in a deeds register.    As Land Use Victoria has indicated that paper Certificates of Title will not exist in future, many practitioners are encouraging their clients to opt for eCTs now.    Heather ... View more

How can I tell when documents have been lodged and registered? - @Ivan, @EmmaWoodford Once a land registry has accepted a document for lodgement, a dealing number is returned. This may be found in the Documents screen. Further information is available here. Additionally, in Victoria, the controller of the eCT will receive a Registration Confirmation Statement directly from the land registry after registration. Further information about this is available here.   How do I make a title available via PEXA to allow a Plan of Subdivision to be lodged? - Barbara Wickenden  If the title is electronic, you will need to prepare and lodge a nomination through PEXA. Instructions on how to do this may be found here.   I operate in one jurisdiction, and from time to time need to complete transactions in another jurisdiction. How do I determine the lodging requirements for particular documents in other states? - Judith Silom  Unfortunately, PEXA is unable to provide lodgement advice – this should always be sought from the land registry in the jurisdiction you are lodging documents in. Information about the steps to take to complete a particular transaction in PEXA may be found in our Help Centre.   Please clarify the last settlement time slot available for each state before a settlement would be bumped into the next day. - Allan Pereira The starting point is always our Service Charter (see section 8.2), which provides the last slots able to be booked are as follows (in local times) – VIC – 5.30pm NSW – 5.30pm QLD – 4.00pm SA – 4.30pm WA – 3.30pm There are some exceptions to this, which are summarised in the Service Charter. See also section 2.15.3 which outlines the circumstances in which a settlement cannot be manually rebooked for the same business day.   What training options are available in Victoria? - Tania Reusink PEXA ran a suite of training programs in the lead up to the 1 October mandate in Victoria, including face-to-face training, webinars about how to complete specific transactions in PEXA, an ‘Ask us Anything’ event here on Community and an industry readiness webinar with Land Use Victoria, the State Revenue Office and he major banks. We have also continued our PEXA Direct program, which has been in place since mid-2015, assisting lawyers and conveyancers with their live files. Both the AIC and LIV have run practical training programs on econveyancing, and continue to do so. If you would like to participate in our PEXA Direct program, please get in touch.   In WA will the Settlement time/period availability be reduced due to Daylight savings? - Irena Casella The latest settlement slot able to be booked during daylight savings in WA is 4.00pm, per our Service Charter , which is actually a little longer than during standard time.   Is PEXA’s Source Account able to hold funds on behalf of a vendor? - Narda Fouad PEXA’s Source Account has been established for a very limited reason, and that is to hold funds on behalf of a purchaser. There is a thread on Community here about this. If a vendor is required to contribute funds to a settlement and their practitioner does not operate a statutory trust account, they may need to pay down their loan directly with their bank prior to settlement. ... View more

Hi @BecC,    This is certainly unusual - I've taken a look at your Workspace, and can see there is a delay. We're investigating this now with our Support Centre and will be in touch very soon.    Heather ... View more

Thanks, @Morri, for sharing your thoughts.    We've popped a few reminders about use of the conversation tool here, though are always happy to hear other thoughts from our Members on best practice.    Heather ... View more

Hi @markh,    If the settlement is occurring through PEXA, the duty assessment will need to be linked to the relevant workspace. My colleague, @JonTeh has written an article about this here which may be of use.    Heather ... View more

Hi @SF1,      Thanks for your question.   It would be great to understand the type of actions as a Subscriber Manager you would like surfaced.   At this stage, there is nothing of scheduled with any certainty, but I’d encourage you to post the specifics of what you’d be interested in in the Ideas & Suggestions section of Community – it would be great to see what other PEXA Members think so we can scope out what this may look like.   Heather   ... View more

Hi @downingr,    The 1 October compliance date does not apply to those who are representing themselves in a conveyancing transaction. The Registrar's Requirements (available on Land Use Victoria's website here) are applicable to lawyers, conveyancers, ADIs and ELN Subscribers (PEXA Members). If you are involved in a transaction with someone who is self-represented, the transaction will need to be completed in paper.    Heather ... View more

Hi @Wendi,    Thanks for your feedback - I can certainly understand how you feel.   We'd love to hear your thoughts on what you'd prefer to hear while you wait to speak with one of our consultants, so please let me know your thoughts.    When I called my car insurer last week, they had jokes interspersed with their hold music, which was a new experience for me! Not sure that we'd go down that path, but please share your preferences with us and we'll see what we can do.    Heather ... View more