About HeatherC

Hi @gavinbutler,    Please provide me with the details of this incident by private message and I will look into it for you.    Heather ... View more

Hi @JQ,    Many cash purchasers prefer their lawyer or conveyancer retain control of their eCT after settlement in the same way as they might hold their pCT for safekeeping in a deeds register.    As Land Use Victoria has indicated that paper Certificates of Title will not exist in future, many practitioners are encouraging their clients to opt for eCTs now.    Heather ... View more

How can I tell when documents have been lodged and registered? - @Ivan, @EmmaWoodford Once a land registry has accepted a document for lodgement, a dealing number is returned. This may be found in the Documents screen. Further information is available here. Additionally, in Victoria, the controller of the eCT will receive a Registration Confirmation Statement directly from the land registry after registration. Further information about this is available here.   How do I make a title available via PEXA to allow a Plan of Subdivision to be lodged? - Barbara Wickenden  If the title is electronic, you will need to prepare and lodge a nomination through PEXA. Instructions on how to do this may be found here.   I operate in one jurisdiction, and from time to time need to complete transactions in another jurisdiction. How do I determine the lodging requirements for particular documents in other states? - Judith Silom  Unfortunately, PEXA is unable to provide lodgement advice – this should always be sought from the land registry in the jurisdiction you are lodging documents in. Information about the steps to take to complete a particular transaction in PEXA may be found in our Help Centre.   Please clarify the last settlement time slot available for each state before a settlement would be bumped into the next day. - Allan Pereira The starting point is always our Service Charter (see section 8.2), which provides the last slots able to be booked are as follows (in local times) – VIC – 5.30pm NSW – 5.30pm QLD – 4.00pm SA – 4.30pm WA – 3.30pm There are some exceptions to this, which are summarised in the Service Charter. See also section 2.15.3 which outlines the circumstances in which a settlement cannot be manually rebooked for the same business day.   What training options are available in Victoria? - Tania Reusink PEXA ran a suite of training programs in the lead up to the 1 October mandate in Victoria, including face-to-face training, webinars about how to complete specific transactions in PEXA, an ‘Ask us Anything’ event here on Community and an industry readiness webinar with Land Use Victoria, the State Revenue Office and he major banks. We have also continued our PEXA Direct program, which has been in place since mid-2015, assisting lawyers and conveyancers with their live files. Both the AIC and LIV have run practical training programs on econveyancing, and continue to do so. If you would like to participate in our PEXA Direct program, please get in touch.   In WA will the Settlement time/period availability be reduced due to Daylight savings? - Irena Casella The latest settlement slot able to be booked during daylight savings in WA is 4.00pm, per our Service Charter , which is actually a little longer than during standard time.   Is PEXA’s Source Account able to hold funds on behalf of a vendor? - Narda Fouad PEXA’s Source Account has been established for a very limited reason, and that is to hold funds on behalf of a purchaser. There is a thread on Community here about this. If a vendor is required to contribute funds to a settlement and their practitioner does not operate a statutory trust account, they may need to pay down their loan directly with their bank prior to settlement. ... View more

Hi @BecC,    This is certainly unusual - I've taken a look at your Workspace, and can see there is a delay. We're investigating this now with our Support Centre and will be in touch very soon.    Heather ... View more

Thanks, @Morri, for sharing your thoughts.    We've popped a few reminders about use of the conversation tool here, though are always happy to hear other thoughts from our Members on best practice.    Heather ... View more

Hi @markh,    If the settlement is occurring through PEXA, the duty assessment will need to be linked to the relevant workspace. My colleague, @JonTeh has written an article about this here which may be of use.    Heather ... View more

Hi @SF1,      Thanks for your question.   It would be great to understand the type of actions as a Subscriber Manager you would like surfaced.   At this stage, there is nothing of scheduled with any certainty, but I’d encourage you to post the specifics of what you’d be interested in in the Ideas & Suggestions section of Community – it would be great to see what other PEXA Members think so we can scope out what this may look like.   Heather   ... View more

Hi @downingr,    The 1 October compliance date does not apply to those who are representing themselves in a conveyancing transaction. The Registrar's Requirements (available on Land Use Victoria's website here) are applicable to lawyers, conveyancers, ADIs and ELN Subscribers (PEXA Members). If you are involved in a transaction with someone who is self-represented, the transaction will need to be completed in paper.    Heather ... View more

Hi @Wendi,    Thanks for your feedback - I can certainly understand how you feel.   We'd love to hear your thoughts on what you'd prefer to hear while you wait to speak with one of our consultants, so please let me know your thoughts.    When I called my car insurer last week, they had jokes interspersed with their hold music, which was a new experience for me! Not sure that we'd go down that path, but please share your preferences with us and we'll see what we can do.    Heather ... View more

Hi @goolwaconveyancing,    Can you outline the jurisdictions in which all of the properties in the chain are located?   Thanks. ... View more

A warm welcome to our new trainers! And a very special call out to @kristy_mc from Southern Cross University - the next generation of practitioners in Queensland will be well-equipped for the future.  ... View more

Hi @EJConvey,    The Responsible Subscriber will need to review and make any necessary edits to the Lodgement Instructions prior to signing. If there is an Incoming Mortgagee, this is their task to complete; if not, the Incoming Proprietor will be responsible.    Something to check is whether the order of lodgement is correct - if there are multiple documents in the lodgement case, they need to be positioned in the correct order for the Land Registry to accept and process (for example, a Discharge of Mortgage will need to appear prior to a Transfer).    If you are still encountering difficulties, please contact our Support Centre.    Heather ... View more

Hi @PatriciaGalea,    There is some information here to help you verify your accounts.    Thanks,  Heather ... View more

What a wonderful initiative, @amyg - a true example of industry leadership in Queensland. I am so glad to hear this won't be the last of these events! ... View more

Hi @AbigailTBC, @Jodie_5, @JoannaBirch,    PEXA co-hosted a webinar last week with Land Use Victoria just last week (the recording is available here) to answer a collection of frequently asked questions, of which this was one.    One of the points Paul made in response to this query was that the concept of Certificates of Title - paper, electronic or otherwise - in Victoria has a limited lifespan, and they will likely be retired in a couple of years' time. This has occurred in other jurisdictions, such as South Australia.    In the meantime, as Land Use Victoria maintains the register of titles, they will be your best contact if you need to check what eCTs you are the controller of.    As you have mentioned above, we understand a number of law firms and conveyancing practices are maintaining records internally regarding what eCTs they control similar to their records of paper titles held on-site for clients.    Please let me know if you have any further questions.    Heather ... View more

Hi @Clarkee,    Email communications have been issued to all of PEXA's Victorian members.   We are working closely with Land Use Victoria to identify the issue, and will provide an update shortly.    Heather     ... View more

Hi @TisherLiner,    Some Victorian workspaces are displaying this message this morning, and we are working through this issue.    In the meantime, if you un-sign and re-sign your documents, the message should disappear. There is some information here on how to do this.    Heather ... View more

Hi @vivienne,    Some financial institutions, particularly non-ADI lenders and foreign banks, have their mortgage processing completed for them in PEXA by a panel firm, or firms, so are not themselves PEXA Subscribers. If they have given us instructions as to who these firms are, we update our   Qualifier Tool, so you know who to invite into a workspace.    With mortgage-related mandates being in force in Victoria, New South Wales, South Australia and Western Australia, it is likely all lenders are transacting in PEXA directly or via a panel firm.    Hope this helps.    Heather ... View more

Hi @Luiza,    The source of truth is always the current version of the Registrar's Requirements for Paper Conveyancing. We are working to Version 4 at the moment, available on Land Use Victoria's website here.    We also have a quick guide on Community here, which shows the compliance dates for various instrument types across the country.    Heather  ... View more

Hi @KarenL,    The source of truth is always ARNECC's website. You'll find the current version on the Forms page.      Heather ... View more