About HeatherC

Hi @ThomasTindal,    If you're acting for yourself, I'd suggest you contact the land registry in your state or territory to understand their requirements, as only PEXA members (lawyers, conveyancers, financial institutions) can lodge documents via PEXA.    If you've got a lawyer or conveyancer helping you out and they need a hand, they're welcome to contact our Support Centre on 1300 084 515.    All the best!   Heather ... View more

Hi @House21,   I'm glad that this has been raised already.    PEXA Support will be actively following this up with the recipient bank, or banks. This can take time, but the team will be updating your lawyer or conveyancer when they have news to share from the bank(s), so best to keep in touch with them.    Heather  ... View more

Hi @House21,     The first step is to raise this with your lawyer or conveyancer - ask that they check the account details that were entered into PEXA.    If there was an error, they can then raise this with PEXA Support for investigation.    Kind regards,  Heather ... View more

Hi @msander,    Please give our Support Centre a call on 1300 084 515 and they will be able to help you.    Heather  ... View more

Hi @Chezza,    The information in this article may be of assistance.    All the best,  Heather  ... View more

Hi @frankw,    If you can send me some details via private message (whether it was a lawyer or conveyancer who represented you, and in what state), I would be happy to advise you as to which regulator is relevant. There are mechanisms in place to cover these scenarios (for example, see information here from Consumer Affairs Victoria about the Fidelity Fund and Victorian Property Fund).    Kind regards,  Heather  ... View more

Hello @frankw,   Our system depends on lawyers and conveyancers doing their jobs, and observing their professional obligations.    If you consider that a lawyer or conveyancer has breached any professional or ethical obligations, then this is a matter to take up with the relevant body that regulates them. If you consider that there has been any fraud, then it may be necessary to involve the police.    If you have concerns about a particular lawyer or conveyancer, I would encourage you to speak with the regulator in their state, as they will be able to provide advice as to your options.    Kind regards,  Heather   ... View more

Hi @MatthewRay,    You’re right, there are some new provisions in the MPR regarding Users – if you checked the marked-up version of the latest MPR on ARNECC’s website here, these should become apparent (see MPR 7.2.3 in particular, but note there are other applicable rules). Broadly speaking, the character requirements for users have been deepened, and will need to be actively considered by all Subscribers although, as you say, there are some deeming provisions for legal practitioners and licensed conveyancers.   We won’t be providing any material on these, as the updates are fairly straightforward, but we are working on a resource that our members can refer to to assist with checking off all of their obligations regarding users (including considerations about verification of identity, character, training, and monitoring). We’ll keep you posted on this – it’s not far away!   Heather ... View more

Hi @Wheresdajustice,    While we are sympathetic to your current situation, we are unfortunately bound by our contractual and regulatory framework, which only permits us to disclose transaction-related information to the lawyer or conveyancer for the buyer and seller or mortgagor in a transaction.   I understand you’ve had several responses from PEXA about this, and I’m conscious of not discussing the details of a specific transaction here, which is contrary to our Community Rules. If you have any additional questions, I’d be happy to answer them via private message if I am able.     Heather  ... View more

Hi @Wheresdajustice,    The points raised in your post are very concerning, and we would encourage you to raise these with the relevant practitioner regulator, which I am guessing might be the Victorian Legal Services Board if the transaction took place in Victoria, and you were represented by a Victorian lawyer.   The way that econveyancing works is that PEXA (and other parties to a conveyancing transaction) rely on lawyers accurately verifying the identity of their clients, ensuring they are authorised to act on behalf of their clients, and accurately entering their clients’ instructions into the PEXA platform. PEXA never engages directly with a lawyer’s client – it is that lawyer that does so. The system depends on lawyers doing their job, and observing their professional obligations.   I will connect with you on private message to discuss your particular matter further.   Heather ... View more

Hi @fiona2,    If you are a PEXA member, you will be able to lodge this document as a residual document.    If you are not a PEXA member, you will need to engage one (a lawyer or conveyancer in your state) to complete this for you.    All the best,  Heather ... View more

Hi @Jann,    Welcome to PEXA!    We have an abundance of previous webinar recordings available here. I'd suggest taking a look at PEXA New Starter Essentials and Transfers 101 relevant to your jurisdiction.    There is also a lot of information housed in our Help Centre which may be useful as you begin your econveyancing journey.    All the best.    Heather  ... View more

Hi @Anyadbx,    It would be best to speak with your lawyer or conveyancer about this, but generally speaking, the vendor's representative and their bank will work together to arrange for the loan to be repaid and mortgage discharged at settlement.    All the best,  Heather  ... View more

Hi @Nilofar,    It looks as though BankSA would be who you're looking for - see here for further info.    All the best.    Heather  ... View more

Hi @catemccubbincomau,    Our Pricing Schedule may be found here with all current fees outlined. Please note there would also be a lodgement fee payable to the land registry.    All the best.    Heather  ... View more

Hi @simondunn,   We're just as eager as all of our members for digital settlements to become available in the ACT. Unfortunately, this launch has not been as timely as we had anticipated. We understand this is frustrating and we apologise for the inconvenience.   At this stage, I cannot confirm an entry date, but we are working hard with the territory government to finalise our operational arrangements, with a view to locking this in as soon as possible for 2021.   We’ll be in contact with further details, including a definitive go-live date, as well as training and support material, when available.   Heather ... View more

Hi @ModiaPtyLtd,    You're able to edit this particular notification setting in Community (and others) by navigating to 'My Settings' (click on your user name in the top RH corner), selecting Subscriptions & Bookmarks, and then selecting your preferred option under 'Badges earned,' which is the last category on the page.    Please let me know if you require assistance, or if you are concerned about other communications from PEXA.    Kind regards,  Heather  ... View more

Hi @kerryl,    This is something your legal practitioner should be able to assist you with, so it would be best to reach out to them to discuss.    All the best.    Heather  ... View more

Hi @Abdeen,    It would be best to check with your lawyer or conveyancer, who would have generated the deposit information from PEXA itself - they should be able to easily access this.    All the best for your settlement.    Heather  ... View more

Hi @CooperLegal,    Information on doing this may be found here, but please reach out to PEXA's Support Centre if you need assistance on 1300 084 515.    Heather  ... View more

Hi @SAproperty,    As PEXA is a web-based application, you should not encounter any issues running it on Catalina.    For a short time after Apple released Catalina, the signing software was unable to be used, but this is no longer an issue. Please find information about the signing software here.     Heather ... View more

Hi @rd1,    Information about submitting paper transactions via PEXA in Victoria may be found here.    Please note, this is only available for registered PEXA members.    Kind regards,  Heather  ... View more

Hi @Caz_at_Astills,    We know the introduction of PEXA in the ACT has been highly anticipated and in collaboration with all of industry; representative bodies, financial institutions and Government, we're working to finalise an entry date, though we cannot confirm this as yet. Presently we're putting the last touches on our operating framework and we’ll be in contact with further details, including a go-live date, additional training and support material, when available.   Apologies I cannot be more specific at this time, but rest assured, we will keep you updated.    Heather  ... View more

Hi @DMc,    I think we may have touched on this before - see here for some additional context.    You will note that clause 22 of the Participation Agreement sets out PEXA's consultation obligations with industry bodies, including the AIC.   Hope this helps.    Heather ... View more

Hi @upn777,    Interesting question! I think it would be best to defer to your clients' legal practitioners or conveyancers for advice on this one.    All the best.    Heather  ... View more

Hi @SMEDVED,    I'll shoot you a private message to discuss this further.    Heather  ... View more

Hi @LauraVanderstelt,    My apologies, I've just noticed this - I will send this to you via private message.    Heather   ... View more